/ Job ID [9538005]

Customer Service

Posted 2 months ago

  • Newcastle upon Tyne, Tyne and Wear, North East England
  • Permanent
  • External
  • Expires In a month
Permanent position. Excellent customer service role at leading global company in Newcastle. This is a full-time permanent position with a 50/50 hybrid working from home and office shift pattern. Salary is up to £22,000 including great bonus incentives.
Working hours - 37.5 hours per week (5 out of 7 days) Monday to Friday between 8am and 10pm and 8am-6pm at weekends on a shift rotation
(2 weekends working per month). The role is fully office based during training.
This role involves:
Troubleshooting, at first point of contact, on customer home broadband, tv, and phone setup and connectivity issues.
Providing support for resolution of customer issues, requests, and queries.
Ensuring proper documentation, notification, escalation, tracking, and follow up of all incidents.
Validating, investigating, and resolving issues within established guidelines.
Giving recommendations to customers on new products, packages, upsells, and cross-sells that match the customer's lifestyle needs and generate additional revenues as a result.
Promoting and maintaining a positive attitude, a high level of professionalism and reliability through attendance, metric performance, and interaction with peers and management.Skills and experience required:
Outstanding communication skills.
Experience in working in at least one of the following: customer service, sales or technical support services.
A passion for delivering excellent customer serviceIn return you will receive
Fantastic development opportunities
The opportunity to work for an award-winning brand who is highly recognised across the UK
Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
Access to an online Well-being centre which has a variety of tools to nurture your mental health while working from home
Refer a friend scheme (earn up to £500 for each person you refer)
Monthly incentives and Employee of the Month scheme