Senior Customer Service Executive

Senior Customer Service Executive

Location: Wokingham,Berkshire

Salary: Circa £13 per hour + Excellent Benefits

Job Type: 3-Month Fixed Term Contract (FTC)

The Client:

Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.

The Role:

As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.

Responsibilities:

• Maintain regular liaison with workshop logistics and various departments to keep customers informed.
• Timely generation and processing of quotes according to departmental targets.
• Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
• Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
• Collaborating with the supply chain team for necessary parts.
• Coordinate departmental email management, quote generation, and task distribution, especially in team leader's absence.
• Oversee critical customer accounts, ensuring exceptional service levels are maintained.
• Serve as the primary contact for colleagues when the CSM and TL are unavailable.
• Conduct a minimum number of customer visits annually.
• Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.

Requirements:

• Previously worked as a Customer Service Executive or in a similar role.
• Possess 1-2 years of experience in a similar customer service role.
• Capable of overseeing AOGs from start to finish.
• Ability to report customer progress and pinpoint pain areas for resolution.
• Computer skills including Microsoft Office.
• Exceptional attention to detail and numerical accuracy.
• Strong communication and numeracy skills
• Demonstrated ability to prioritise tasks and manage one's workload effectively.
• Self-driven with a keenness to acquire new skills and work independently.

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive