CUSTOMER SERVICE ADVISOR

About You

Essentially you will have proven experience in the automotive industry working in a customer service focused role, with ability to multi-task and adapt to changing priorities.

You will have exceptional administration skills, with experience in MS Office and basic Excel. Basic Sage accounts would be an advantage to assist the Office Manager in absence but not essential.

You must be dynamic and enthusiastic in your approach, computer literate and an excellent communicator who is self-motivated and able to work to a high standard in a fast-paced environment. This requires multi-tasking and flexibility in your approach along with customer satisfaction and professional representation.

A clean driving license is required for the role.

About the Job

Due to continued growth and success, we have an exciting opportunity for a Customer Service Advisor to join our front of house team.

As a customer service advisor, you will manage the customer experience journey, including product information, customer complaints and resolutions. You will support the team answering phone calls and using our body shop management system - Autoflow for general enquiries, updates, creating notifications, booking in customers, arranging vehicle collections/returns and general administration. You will assist the Office Manager with invoicing and debt control.

The customer service role is the forefront of our operation and customer communication and professional representation is extremely important to maintain our reputation and level of recognised achievements/awards within the industry.

Training will be supported on Autoflow, Excel and Sage (if required)

About us:

Perfect Paint are an award winning and a leading prestige Accident Repair Centre in Milton Keynes. We are highly respected with over 40 years of knowledge and expertise in the industry and are appointed by Manufacturers and Insurance companies. With our dynamic approach, combined with the latest techniques and state-of-art technology we remain focused on our customer's expectations and the safety of our repairs.

Perfect Paint employees are the most valued assets of our organisation. We reward for hard work, loyalty and achievements and promote a workplace culture that represents 'one team' and recognises work-life balance when needed. We are also an advocate for training our estimators to widen their skill set on knowledge with the ever-evolving vehicles of today.

Salary: up to £26k per annum subject to skills and experience

Hours of work: Monday - Friday 8.00 a.m. - 5.00 p.m. and Friday - 8.00 a.m. - 4.30 p.m. (42hrs)

Holidays: 29 days holiday including public holidays plus additional days with service

Company Pension Scheme: Nest

Perfect Paint accredited Training - paid for by the business.

Opportunities for career progression