Customer Service

Customer Service Advisor
Edinburgh - Dalkeith
�21,000 (temp to perm)
Due to some exciting growth, our ecommerce client is looking for three talented customer service advisors to join their business.
Duties:
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
Business operational hours are between 8.30am - 5.45pm, this will be 5 days from 7 working 1 in 4 weekends.
36.25 hours per week.
Parking on-site available.

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