Customer Service Advisor

Posted 3 days ago

  • Leeds, West Yorkshire, Yorkshire and Humberside
  • Permanent
  • £19,000.00 to £21,000.00 / Per Annum
  • External
  • Expires In 25 days
Customer Service Advisor - Social Housing Repairs & Maintenance
Permanent, Full-time
Based in Leeds
Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you!
Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Customer Service Advisors to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Leeds
For this role, you must have experience as a Customer Service Advisor working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.
Customer Service Advisor Responsibilities:
Managing calls
Managing operatives diaries
Planning repairs and maintenance requests to the relevant operative
Ensure trade skill sets and location parameters are working effectively
Liaising with operatives, tenants and the Client
Document Control - Ensure worksheets are received and checked
Work towards individual and client KPI's
Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
Tracking and monitoring to completion
Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
Organisation of external supply companies
Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.
If you are interested please apply online now, or call Meg on (phone number removed).
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies