Workspace Supervisor

Job Description
WORKSPACE SUPERVISOR
Contract: Banking
Location: London
Hours of work: 40
Contract Type: Permanent
As the Workspace Supervisor, your primary goal is to oversee and support the smooth operation of Soft Services activities within the office environment.
​From managing working floors to communal areas, you'll ensure that all areas meet the desired standards and are fully operational at all times.
Job Description
You'll serve as a crucial link between our client and ISS, possessing comprehensive knowledge of all Soft Service activities within the estate. Your role will involve monitoring and coordinating activities to guarantee service excellence across the board.
Exceptional customer service skills are essential for this role, as you'll interact with individuals from both the client and ISS at various levels. Your ability to inspire and motivate your team will be key to delivering the highest level of service consistently.
Candidates with a background in customer service will have a competitive edge in this role. If you're passionate about ensuring a positive and productive workplace environment, join us as a Workspace Supervisor and play a pivotal role in enhancing the overall experience for our clients and employees alike.
Key Responsibilities
Maintain a professional image at all times, ensuring all areas are kept clean and tidy and ready for business
Ensure the cleaning team respond to cleaning requests as required working closely with the Cleaning Manager to maintain the correct standard
Deliver training, motivation, discipline, safety and welfare of the staff under his/her control and assist other managers with this
Support and coordinate all soft services within the allocated area to support the ready for business standard with minimum impact to staff.
Ensure KPI requirements are met
Promote and manage excellent relationships with clients, building occupants and other contractors
Meet objectives set by management team and department(s)
Follow ISS processes and guidelines to ensure end to end procedures are followed
Professional and Personal Competencies/Qualifications
Ability to demonstrate a professional customer focused approach to work at all times
Strong organisational and planning skills
Proven experience within a strong customer service environment
Effective communicator, both written & oral
Ability to make decisions without referral to higher management
Self-disciplined and able to work on own initiative
Flexible and adaptable approach to work
Good MS Office skills
Ability to demonstrate a customer focused and “Can Do” attitude are fundamental requirements
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing #####