Workshop Manager - London

We are searching for experienced workshop managers in London who are as talented at repairing bikes as they are at managing teams. Candidates should be commercially minded, and capable of really getting the best out of their team, whilst keeping the customer experience and profitability of the workshop front of mind.About usFettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.Cyclists using the fettle service will have access to:Super-Convenient, Central LocationsHandy Pick up and Drop off ServiceSmooth, Simple TechnologyQuality Services by friendly expertsAbout The Role As a Workshop Manager will be responsible for the running and maintaining of an individual Fettle workshop, and ultimately will be accountable for the success and profitability of the workshop itself. You will oversee all touch points throughout the customer journey, ensuring that their team is following processes effectively and efficiently. You will be accountable for all operational aspects of the site, including stock, setup, and security, as well as the performance and development of the mechanics working in this site.Key ResponsibilitiesResponsible for the day-to-day management and engagement of the workshop’s mechanics, as well as their long-term performance management.Effectively and accurately manage the diary and systems / procedures and processes to ensure maximum efficiency of the workshopProvide and oversee a first class customer experience, managing all methods of communication that we use. Ensuring that their workshop is hitting revenue and margin targets, and that these are clearly communicated and understood within the teamResponsible for overseeing and managing stock levels within the workshop and keeping stock well organised Accountable for the maintenance and appearance of the workshop, raising any issues and keeping cleanliness and organisation top classOverseeing and managing the workshop’s rota, including holiday requestsEnsuring that all processes are adhered to, suggesting feedback improvements where possibleAccountable for health and safety within the workshopWorking closely with Operations and HQ to drive incremental improvements to performance and engagementEffectively training, nurturing and developing the mechanics within the workshop, with technical and soft skillsKnowledge, skills and experienceExperience equivalent to Cytech Level 3 qualification, showcasing solid knowledgeCommercially savvy with a deep understanding of retail dynamics and exceptional customer service skillsFamiliarity with operational aspects of retail management including store security and stock managementFlexibility to thrive in dynamic environments, adept at multitasking and proactive problem-solvingExperience in line management, including recruitment, training, and delegation of tasksBuzzing about all things cycling, with a real passion for the sport, bikes themselves, and a willingness to learn all there is to know about bike repairs and servicingStrong professional integrity, taking ownership of challenges and delivering to high standardsComfortable working independently while also being a team playerTech-savvy and adaptable to changing systems and technological environmentsEnjoys in interacting with customers, naturally helpful and committed to providing excellent serviceA natural problem solver, able to pinpoint the cause of a wide range of issues, both big and small, with the tenacity to solve it - this person is both patient and determinedSalary£31,000 - 36,000 + over £1k benefits + bonus depending on workshop performanceAs a fettler, you’ll get:28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas. Rising after 2 years serviceLunch for the team is on us every fortnightGenerous discounts to all major retailersFree eyecareFree annual car MOTLife insuranceTraining opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world.Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.Opportunity to progress within our fast growing network of repair shopsInterview ProcessWe have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.To Apply If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and a cover letter that answers these 3 questions: What makes you the right person for this opportunity?What is the most challenging problem you have faced whilst working in a workshop and why was it challenging?Given a blank canvas, what changes would you like to make to the bicycle repair industry? We’re here to reinvent repair; to shake up previous practices, to put service back into servicing, and lead bike maintenance into a new era – for all types of rider. Free food for HQ staff and a meal every other Friday for the workshops" I started as a junior mechanic and, in just two years, I'm now the workshop manager. It's been a learning experience filled with incredible moments. I'm proud to be part of a team that's redefining bike repair. "Join us for the ride. 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Max file size 10MB. No suitable roles? Get in touch anywayWe're always on the lookout for people who can help fettle grow so if you're passionate about what we're doing, want to get involved but do not see a role quite right for you, please still get in touch so we can discuss if there's anything we can do. Email #####
with your CV and a cover letter of what you would bring to the table & why you would like to work with us.
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