Workshop Duty Manager

We are currently recruiting for a Workshop Duty Manager to join the team at Heathrow airport. Reporting into the Operations Manager, you will be accountable for managing the Heathrow Ramp & Recovery operations to deliver outstanding levels of customer service, whilst maintaining the highest quality and safety standards.Main Duties and Responsibilities:
* Ensure all Breakdowns, Recoveries and Preventative works are carried out in a safe and efficient manner in accordance with HAL regulations for Airside working.
* Be accountable for the safety and wellbeing of all staff Airside and Landside.
* Pro-actively investigate all safety incidents and implement mitigation to prevent re-occurrence.
* Report all accidents, incidents and Near Miss occurrences accordingly.
* Attend Monthly Safety Governance Group Meetings and progress agreed safety actions to closure.
* Make sure work completed by Employees, Suppliers or Contractors is carried out in accordance with the Company's Health & Safety Policy and SSOW's.
* Conduct regular PPE audits and quality assurance checks to ensure excellent safety standards are always maintained.
* Manage mandatory training to ensure compliance is maintained at all times.
* Effectively manage your Team using company agreed policies for performance, absence, grievance and disciplinary.
* Manage Pro-time ensuring on-time clocking in and out.
* Complete Personal Development Reviews (PDR) with your team and identify any training, development or knowledge gaps.
* Manage the training plan for your Team.
* Manage and prioritize resources to ensure the right technical expertise is available to meet demand.
* Ensure that jobs are allocated in an organized and effective manor to maintain SLA's and customer operational requirements.
* Effectively allocate all P1 , P2 and P3 jobs to Technicians confirming response times meet contractual targets.
* Ensure that parts requests are managed effectively, costs are confirmed and all ordered parts fitted.
* Ensure work orders are completed accurately with all required information and photos.
* Provide SAP support to your Team as required.
* Drive productivity and efficiencies using data from SAP.
* Deliver regular Toolbox Talks to ensure colleagues are informed, engaged, consulted and valued.
* Take ownership of the Ramp vehicle fleet , tools and equipment.
* Build and maintain effective and meaningful relationships with all Customer & 3rd party stake holders.
* Continually be prepared for Operational Readiness and peak days.
* Use data, trend analysis and structured problem solving techniques to drive continuous improvement.
* Attend and participate in daily operational conference calls.
* Track and report on flight delays and customer disruption.
* Reduce Third Party dependency and apply correct authority process.
* Deputise for the Operations Manager as and when necessary.
* Pro-actively undertake any other reasonable duties where required.Qualifications:GSE ExperienceMotor mechanics - LGV & heavy vehicles (desirable)IOSH/NEBOSH (desirable)CPC (desirable)HGV & PSV license (desirable)Airside Pass will be requiredAirside Driving Permit will be requiredShiftsMonday to Friday 8am - 16:30 (with flexibility)Possible options of 4 on 4 off 12hr shifts
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