Workshop Duty Manager

We are currently recruiting for a Workshop Duty Manager to join the team at Heathrow airport. Reporting into the Operations Manager, you will be accountable for managing the Heathrow Ramp & Recovery operations to deliver outstanding levels of customer service, whilst maintaining the highest quality and safety standards.

Main Duties and Responsibilities:

• Ensure all Breakdowns, Recoveries and Preventative works are carried out in a safe and efficient manner in accordance with HAL regulations for Airside working.  


• Be accountable for the safety and wellbeing of all staff Airside and Landside.


• Pro-actively investigate all safety incidents and implement mitigation to prevent re-occurrence. 


• Report all accidents, incidents and Near Miss occurrences accordingly.  


• Attend Monthly Safety Governance Group Meetings and progress agreed safety actions to closure.    


• Make sure work completed by Employees, Suppliers or Contractors is carried out in accordance with the Company’s Health & Safety Policy and SSOW’s.


• Conduct regular PPE audits and quality assurance checks to ensure excellent safety standards are always maintained.


• Manage mandatory training to ensure compliance is maintained at all times.  


• Effectively manage your Team using company agreed policies for performance, absence, grievance and disciplinary.


• Manage Pro-time ensuring on-time clocking in and out.


• Complete Personal Development Reviews (PDR) with your team and identify any training, development or knowledge gaps.


• Manage the training plan for your Team.


• Manage and prioritize resources to ensure the right technical expertise is available to meet demand.


• Ensure that jobs are allocated in an organized and effective manor to maintain SLA’s and customer operational requirements.


• Effectively allocate all P1 , P2 and  P3 jobs to Technicians confirming response times meet contractual targets.


• Ensure that parts requests are managed effectively, costs are confirmed and all ordered parts fitted.


• Ensure work orders are completed accurately with all required information and photos. 


• Provide SAP support to your Team as required.


• Drive productivity and efficiencies using data from SAP.


• Deliver regular Toolbox Talks to ensure colleagues are informed, engaged, consulted and valued.


• Take ownership of the Ramp vehicle fleet , tools and equipment. 


• Build and maintain effective and meaningful relationships with all Customer & 3rd party stake holders.


• Continually be prepared for Operational Readiness and peak days.


• Use data, trend analysis and structured problem solving techniques to drive continuous improvement.


• Attend and participate in daily operational conference calls.


• Track and report on flight delays and customer disruption.


• Reduce Third Party dependency and apply correct authority process.


• Deputise for the Operations Manager as and when necessary.


• Pro-actively undertake any other reasonable duties where required.

Qualifications:

GSE Experience

Motor mechanics – LGV & heavy vehicles (desirable)

IOSH/NEBOSH  (desirable)

CPC (desirable)

HGV & PSV license (desirable)

Airside Pass will be required

Airside Driving Permit will be required

Shifts

Monday to Friday 8am – 16:30 (with flexibility)

Possible options of 4 on 4 off 12hr shifts