Workshop Controller

Marshall Bournemouth is looking for a Workshop Controller. Your roleWe are seeking a Workshop Controller at Marshall Motor Group's BMW & MINI dealership in Bournemouth. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis. We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.Lead, manage and motivate a team of qualified and apprentice techniciansAllocate work orders to technicians, and manage technician clocking on/off, and rosteringEnsure workshop operations meet brand standards for quality by conducting regular quality checks on completed worksDrive service profitability by ensuring maximum time save and upsellManage and update workshop technical solutions including eVHC and service booking databaseProvide outstanding customer service to service customers both face to face and by phoneAssist and work closely with the Service Advisor team as requiredYour profileTo be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individuals who display the following attributes:Strong leadership skills with the ability to lead and motivate a teamA professional and calm approach with strong customer service skillsStrong problem-solving skills, with the ability to foresee potential barriersRewards25 days annual leave plus bank holidays, life assurance and pension scheme.
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