Workforce Support Team Leader

1. Are you an experienced Workforce Support Team Leader/similar with NHS/Healthcare experience?

2. Do you have experience managing and leading a team in a healthcare or high-pressure environment?

3. Are you familiar with NHS workforce policies and procedures, and have you implemented policy changes or process improvements?

4. Do you have experience leading significant projects in a healthcare setting, ensuring they stay on track and meet objectives?

5. Can you analyse workforce data using relevant tools, and have you used data to inform strategic decisions or improve planning?

6. Do you have experience of using ESR and Health Roster (through working within the NHS)?

7. Have you successfully engaged with multiple stakeholders, including senior management, to address workforce issues or implement initiatives within a Healthcare (and ideally within an NHS environment)?

Your World Recruitment is currently supporting a Healthcare organisation based in Old Street, London with the recruitment of a Workforce Support Team Leader to join their team on a 1 year fixed-term contract.

Workforce Support Team Leader

Location: Old Street, London

Duration of booking: 1 year fixed term contract

Proposed start date: ASAP

Closest Station: Old Street

Band: 7

Pay Rates:
£30,000 - £38,000 per annum

Rates are depending on skill and experience

Working Days and Hours: Monday – Friday 9am – 5pm (37.5hrs p/w)

Job Summary: Your role within the organisation would be to offer a customer facing, first line advisory service for line managers and staff on a wide range of subjects, including terms and conditions of service, pay issues, and general enquiries. The role also covers regulatory issues such as visa expiries and liaising with our large overseas workforce to ensure the Trust is compliant.

Duties:

* Helping to ensure staff pay is correct and managed in line with the payroll service providers schedule

* Assisting in providing employees and managers on support and guidance on HR queries

* Actioning transactional changes in ESR

* Monitoring, chasing and carrying out compliance checks for Fixed term contracts, Professional Registration, Right to Work and DBS

* Actioning manager requests for changes to staff records in HR systems working to payroll deadlines

* Planning and implementing strategic improvements recommended following a recent service review of the Workforce Support function, specifically around governance and processes

* Record, investigate and respond to complaints regarding any advice or service provided and escalate to the Associate Director of HR Operations when required

* To undertake audits on service provision

* Review transactions and support requests to identify issues received after deadlines and agree, with managers, appropriate remedial actions including actions outside the deadlines that avoid underpayment and overpayment situations

* To monitor team performance proactively against service level agreements and external contracts to ensure that the employee service function meets quality, contractual, compliance and other standards, implementing appropriate actions to rectify any breaches

* To be the main point of contact for staff members and line managers to access the services of the HR and workforce directorate

* Develop a detailed knowledge of workforce Standard Operating Procedures (SOPs) and be able to direct queries to a successful and complete resolution, by providing information and advice on a wide range of topics and issues across the directorates functions.

* Taking care to implement key actions accurately and completely, aiming to meet operational target dates, deadlines and other priorities

* To provide information and advice relating on application of the Standard Operating Procedures to other team members, work colleagues, managers and employees where this helps them deliver robust business outcomes.

* To use customer interactions as opportunities to identify, suggest and implement changes to continuously improve efficiency and customer service

* To respond helpfully and efficiently to queries via the Helpdesk, telephone and video conferencing

* To be aware of GDPR guidelines and in every aspect of data management, consider the requirements of confidentiality and data security for all personal information

* Highlighting any data breaches, should they occur

* To manage HR administration and references and ensure the service provides a timely response in line with agreed services standards and KPI’s

* Ensure compliance with the GDPR legislation in relation to HR administration and employment records across the team

Skills:

Excellent attention to detail

Ability to offer a compassionate and caring attitude towards service users, often in difficult circumstances.

Building and maintaining credible and productive relationships within different specialist teams and employees including senior management

Excellent communication skills

Ability to work autonomously and as part of a team and make decisions without direct supervision

Ability to understand a broad range of complex information and making decisions where opinions differ or there is no obvious solution

Strong commitment to Equality. Diversity and Inclusion within own teams and wider organisation

Essential:

Recent experience working within the NHS in a similar type of role

Experience using ESR and Health Roster

Excellent knowledge of GDPR

Experience of line managing a team

Demonstrable experience of managing deadlines with HR transactional queries

Desirable:

CIPD Qualification

Experience of working with a Service Desk platform

Knowledge of NHS terms and conditions

Substantial amount of experience working within a senior HR role

Experience in investigating over payments

Experience of working with SLA’s, external agencies and KPI’s

Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.

Apply now to be considered if you have the necessary skills and experience required