Wellbeing Officer Helpline & Intake

Wellbeing Officer – Helpline & Intake
Manchester, Greater Manchester (with hybrid working)
About Us
Nationally significant and focused on a fair and equal society, we are the LGBT Foundation, a charity supporting the needs of people who identify as lesbian, gay, bisexual and trans.
Serving over 40,000 people each and every year, we provide information to a further 200,000 individuals online, making us one of the most significant charities of our kind in the UK. We help all LGBT people to achieve their full potential and aim to be ‘here if you need us’, living by our hashtag #EqualityWins.
Our helpline has been running for 45 years and within this time we have supported people with a range of different issues including coming out, questioning their sexual orientation and/or gender identity, sexual health information, issues around mental health and wellbeing, feelings of isolation, issues in the workplace, reporting hate crime, finding out about local support services, accessing advocacy support, questions about general health and healthcare and many more.
Our Intake Service is the first point of contact for people wishing to access our services and helps people identify support needs, goals, safety planning and onwards referrals, both internally and externally.
We are now looking for a Wellbeing Officer to join our team on a part-time basis, working 18.5 hours per week for a nine month fixed term contract.
The Benefits
- Salary of £21,955.60 per annum (pro rata)
- Generous leave allowance (26 days annual leave pro rata)
- Sector leading 10% employers’ contributory pension
- Your birthday as a day’s leave
- Staff counselling scheme
- Cycle to Work / Technology Scheme
- Season ticket loan
- Office ‘buddy’ scheme for all new starters
- Free annual flu jab
- Free VDU eye care test
- Staff social budget
- Dedicated training budget for each member of staff and support with personal development plans
- Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time)
- Relaxed dress code
This is an amazing opportunity for a compassionate individual with experience supporting individuals with varying levels of need and conducting risk assessments to make a positive difference and develop their skills with our passionate organisation.
As a vital part of our team, you'll be at the forefront of delivering crucial support to those who need it most. Your role will be instrumental in providing affirming, welcoming and non-judgemental services that truly make a difference.
And that's not all – you’ll enjoy a fantastic range of benefits designed to enhance your work/life balance and reward your dedication, including hybrid working and a plethora of other perks and discounts.
The Role
As a Wellbeing Officer, you will provide advice and support to users of our services remotely and digitally through our Helpline Service.
Delivering calls to people from a variety of backgrounds, experiences and needs, you will ensure the people you are speaking to are safe from harm and abuse, signpost them to relevant services and deliver brief interventions, where appropriate.
You will also manage a caseload of service users to complete one-off Initial Intake Assessments for people who have been referred to the service, working with them to identify their goals, completing support plans and making referrals to internal and external services.
Additionally, you will:
- Monitor and reply to helpline emails
- Complete risk assessments
- Assist with the administration of referral pathways
- Keep records of all service user interactions
This role will include regular evening and weekend work.
About You
To be considered as a Wellbeing Officer, you will need:
- Experience supporting individuals with varying levels of need
- Experience conducting risk assessments and creating safety and support plans
- Experience communicating with people who are distressed and/or have barriers to communication
- An understanding of LGBT communities and their needs
- To have received training (either formal or through experience) of safeguarding and have carried out risk assessments within the scope of practice
The closing date for this role is 3rd May 2024.
Other organisations may call this role Support Counsellor, Helpline Support Officer, Wellbeing Guidance Counsellor, or Wellbeing Adviser.
We particularly welcome applicants who identify as a Person of Colour, trans and/or people aged 50+ as staff from these backgrounds are currently underrepresented in our organisation.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross dressers and those who partially or incompletely identify with their sex assigned at birth.
Webrecruit and the LGBT Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a rewarding role as a Wellbeing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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