Welfare Rights Advisor

The Hospital Of St John and St Elizabeth
Location
St Johns Wood , England - London
Contract type
Permanent
Working hours
Full Time St John’s Hospice provides a wide range of specialist palliative care and lymphoedema services to patients from Northwest London and North Central London ICBs. The Hospice comprises a 15 bedded inpatient unit, day care unit, community specialist palliative care service, hospice@home service, lymphoedema service and social work and bereavement service. The bereavement service is for both adults and children.To provide a readily accessible welfare benefits advice service for palliative care patients and families known to St Johns Hospice. To provide a readily accessible welfare benefits advice service for patients and families receiving care from St Johns Hospice. The aim of the role is to maximise income, manage debt and where the patient and family can build financial management skills. The post holder will undertake casework, assisting clients to access their entitlements to welfare benefits and other sources of financial help.Responsibilities of the Post of Welfare Rights Advisor RoleTo receive referrals for Welfare benefit advice from members of the St Johns Hospice MDTTo work autonomously with a minimum of supervision to review cases, complete appropriate analysis and determine the appropriate level of support and advice to offer in each case to progress cases appropriately. This will involve a comprehensive case plan with milestones and relevant external (multi-disciplinary agencies) and internal links (Health professionals- Doctors, nurses etc)To be able to deal sensitively with vulnerable patients and their family or carers and provide appropriate advice and support.As part of the review of cases assess the patient’s financial circumstances and agree and document a casework plan.To assess the social and emotional needs of the patient and family and to refer as appropriate to the relevant other departments in the hospice or to external agencies.Liaise and negotiate with other statutory and voluntary organisations and ensure good working relationships with health professionals supporting the patient to progress the client’s case and ensure they receive all assistance available.Develop working relationships with health professionals supporting the client group.To signpost patients threatened with homelessness or in need of special housing assistance to the appropriate agency.To assess the needs of patients with no recourse to public funds or legal status in the UK and refer to the appropriate agency.To be able work with clients in 1:1 face to face situations, though group work through telephone contact, email and written communication.Maintain detailed records for the purpose of continuity of case work and information retrieval.Record data of referrals, open and closed cases on the departments computerised database system. To utilise these figures for audit and service provision requirements, analysis of themes and service improvements.As part of the assessment of cases request applications for grants from various charities.Provide teaching and training to other members of the MDT.To remain up to date with all issues relating to welfare benefits.Am I the right person for the Welfare Rights Advisor role?Successfully completed industry standard qualification (e.g. MAS/MaPS Money Advice Accredited Learning) to be able to provide financial advice (or willingness to work towards an accepted qualificationDemonstrable experience in delivering advice in welfare benefits, debt or other financial advice (e.g. budgeting)Experience of working with people living with chronic health conditionsExperience of working with people living with palliative care needsWorking in the charitable sectorExperience of working in Health or social careWhy apply for this role?At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;When you become part of the HJE Family, these are some of the benefits you will receive:Private healthcare scheme worth up to £20,000 per year27 days annual leaveBlue Light Card discountsInterest-free season ticket loansCycle to work schemeFree eye check-up vouchers with contribution towards lensesFree newspaper and media subscriptionsLocal Business discountsDiscount in our Hospice Charity shopRefer a Friend schemeFree Cinema Society Membership offering discounted ticketsPersonal development and training coursesAnnual events and recognition awardsCareer progression and incrementsFor employees joining us from the NHS, we can provide continuation of your NHS pensionIf you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you. This job expires on 24th December 2023 Apply for this job This link will take you to an external job site at this link: …
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