Welfare Outreach Adviser

Glasgow - with outreach provision in Greater Pollok CAB, Stobhill and New Victoria Hospitals (Hybrid)Closing26th April 2024Advertised from 18th April 2024Salary commensurate with experience. 32 hours per week (4-day working week). Flexible, hybrid working is standard. Funding confirmed until 31st March 2026.RoleGlasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered throughaccess to advice and support that helps them affect positive change in their lives and the lives of those aroundthem.We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in ourpositive working environment. Staff benefit from family friendly policies, blended working and a commitment topersonal development. It is a supportive and happy working environment that enables you to make a positivecontribution to the lives of the clients we work with.About the jobThis is a new and exciting project as we extend the work we do in health care settings. A partnership between GlasgowNorth West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice topatients of Stobhill and New Victoria Hospitals in Glasgow.In direct response to demand, the new project will provide both an outreach service located in the Support andInformation Service space within each hospital, as well as a direct referral pathway between NHS partners andthe CABx to allow patients to access support using a method that best suits their needs. As a brand-new project,the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and helpdesign the service.The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients tohave more control over their finances. The successful applicant will work with appropriate clients and with anumber of partner agencies including health care professionals to ensure the provision of a high qualityholistic and comprehensive financial inclusion and income maximisation service. The candidate will apply theirskills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice andis empowered to improve their circumstances.For more details about the key responsibilities of the role and knowledge, skills and experience required, pleaserefer to the job description and person specification. If you would like to have an informal conversation aboutthe role we are happy to accommodate this.We are looking for client-focused individuals with experience of providing income maximisation as part of overallholistic advice and support. In this role you will see clients in person, as well as providing advice viatelephony, email and digital channels ensuring clients they get the advice, information and support needed.To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability toanalyse the client’s overall financial position and offer early intervention advice and support.There will be strong emphasis on team working and the ability to work effectively and closely with other agencies andhealth care professionals.You will have strong oral and written communication skills. We are also looking for a proven ability to workeffectively and well organised. Proficiency in using a range of IT tools to carry out your work, including casemanagement systems, benefit calculators, online forms and Microsoft Office applications is essential.Key ResponsibilitiesTo conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioningskills to allow clients to explain their problem(s) and empower them to set their own priorities.Toexplore clients’ circumstances, support needs and access channel preferences considering language barriers,accessibility needs, and issues around digital access and ability.To build positive relationships witha variety of stakeholders.To deliver outreach advice services in NHS settings.To workpatiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement inthe work.To develop formal links with other support agencies that could provide support for clients tofurther better their circumstances.To liaise where appropriate with bureau staff and other relevantagencies as appropriate.To record, update and maintain information on a case management system for thepurpose of continuity of casework, information retrieval, statistical monitoring, and reportpreparation.To ensure that all work meets quality standards and the requirements of thefunder.To remain up to date with all relevant legislation and practice in relation to welfare benefits,debt, immigration, housing.To adhere to all GDPR requirements and CAB policies.To provideregular reports on the functioning of the work as well as progress and learning achieved.To work toScottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality AdviceFramework.To liaise, communicate with and be operationally responsible to the OperationsManager.The above job description is not exhaustive and is clarified to include broad duties inherent in the post asreasonable requested by the bureau manager.Person specificationKnowledge, skills and experienceDemonstrable experience of delivering advice in welfare benefits, debt and energy.Understanding,maintaining and practising high standard of case recording requirements as according to the projectspecification, CAS quality assurance and Scottish National Standards.Ability to use telephony and ITsystems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS andother systems.Experience of using a range of IT tools to carry out work, including case managementsystems, Microsoft Office, internet and email etc.Ability to work without supervision and prioritiseworkload.Experience of working with people with multiple and complex needs.Experience ofworking with protected adults and ability to deal with issues sensitively.Excellent oral and writtencommunication skills, including the ability to communicate complex information in a clear and accessiblemanner.Excellent organisational skills.Ability to work across multiple teams and buildeffective stakeholder relationships quickly.Knowledge of a range of enquiry areas to aid withidentifying emergencies.A commitment to the aims and principles of Citizens AdviceBureau.Ability to operate as a team player and communicate effectively with colleagues andmanagers.Experience of contributing to the set-up of a new serviceEmployee benefitsGlasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 daysleave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employerconsidering flexible working arrangements where appropriate.Glasgow North West Citizens Advice Bureau is an equal opportunities employer.Please note that we will not be accepting CVs for this position.Please note that this post is subject to a satisfactory PVG check.Equality & diversity monitoringTo help us monitor equality and diversity statistics please return the Equality & Diversity Monitoring Formseparate from your other application documents by emailing it to: ##### .About the employerGNWCAB is committed to equal opportunities both in service provision and employment.Glasgow North West CABCharity number: SC005641Company ref: SC202642Citizens Advice Bureau are independent and innovative advice organisation providing holistic advice and support tolocal people.Glasgow Women’s Aid provides information, support and temporary accommodation for women, children and young peopleexperiencing domestic abuse. We have refuge accommodation, follow on services and outreach services both forwomen and children across Glasgow.The purpose of this role is to ensure that all of our sites are maintained to a good standard of repair anddecoration. We have several refuge sites across Glasgow and you will be responsible for ensuring thatmaintenance work gets carried out. You will carry out minor DIY tasks yourself such as building flat packfurniture, fitting curtains and hanging pictures so that our properties are ready for families to move in. Youwill provide support where special cleans are required and ensure that there is adequate stock of everything weneed to make refuge a home. This is a very busy role and the successful candidate will have great customerservice skills and a proactive attitude. As we have several sites it is essential that you have a driverslicense to drive our van.Would you like to make a difference to a person’s quality of life? Would you like to learn BSL while being paid? Weare looking for caring and motivated Support Workers to support deaf BSL users to join our team. Could that beyou?Who are we?Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work withdeaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people toachieve their potential and fully participate in society, with equality of rights, access, and opportunity.As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking forpeople who can make a major contribution to our plans for innovation and growth and who have the commitment andenthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh andGlasgow.We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you wouldneed some experience of working in a support service and managing /overseeing a team.We will provide on the job training with the opportunity to complete formal qualifications in social care. If youhave knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.The ideal candidates will be fully committed to our values, which can be found on our website .The roleYou will be leading a team to support *deaf people living in the community. As well as leading a team you will belone working in the community, delivering a person-centred service supporting deaf people within their ownliving environment, to enable them to fully participate in the decisions affecting their lives, ensuring thatwherever possible, service users benefit from informed choice, control, and independence. This will include bothactivities at home and within the community which will promote independence and social inclusion.You will be accountable to the Support Services Area Manager. By working together, you will ensure that a consistent,high quality support service is provided to deaf service users in their own homes, and that staff are supportedto develop and maintain such a service.Due to the nature of this role, its essential that you can drive and have access to a car.*deaf: this to includes Deaf Sign Language users, deafened, deafblind and hard of hearing people.You will be asked:• To actively monitor and develop individual and team performance by ensuring effective supervision and PerformanceDevelopment Reviews/Reports (PDRs).• Be responsible for any risk assessments at the service users home as part of your Health and Safetyresponsibilities.• To provide clear direction, co-ordination, feedback, and day to day line management for the work of a delegatedgroup of staff. Thus, ensuring their motivation to provide outcome focused, person centred services.• To assess any new service users for the service and match them with staffs.• To be involved in recruitment for new staff for the service.• To take an active role in assessments / recordings and to work with service users to develop their skills andabilities to achieve identified outcomes.• To assist service users with personal care tasks where appropriate.• To be involved, as appropriate, with all household tasks, maximising service users’ participation.• To record the day-to-day finances (where relevant) and household budgets of service users.• To enable service users to access information to be fully informed of their rights and valid expectations from theservice provided.• To ensure the health, safety and security of individuals and their environment.What is on offer? What do we offer?• Occupational pension scheme with employer contributions of 6%.• 32 days leave pro rata (including bank holidays) pro rata for part time.• 24/7 access to an Employee Assistance Programme provided by Health Assured.• Access to the Cycle to Work Scheme and IT Voucher Scheme.• Ongoing support for learning and development through our PDR processInterested in joining the Links Worker Programme at the ALLIANCE? We are looking for someone dynamic, organised andwith great people skills to join our well-established Links Worker Programme.The post holder will be responsible for developing and delivering our Energy and Efficiency outreach project toGlasgow and West Dunbartonshire and will provide a specialist service to people who often experience complexsocial circumstances, using agreed, person-centred principles for monitoring, auditing and evaluating programmedeliveryYou will have:Experience at delivering advice to a wide range of citizens and be familiar with benefit entitlements as well asshowing empathy and understanding of the issues faced by our citizens.Knowledge and understanding ofthe environmental, social and economic problems of deprived areas and the roles of the public, private andvoluntary sectors in tackling them.Demonstrable experience and knowledge of the provision of advice tolow-income households in energy efficiency or related fields.Self-motivation and the ability to workwith limited supervision.The ability to work with a wide range of people and proven experience ofworking with vulnerable householders, low income and/or other disadvantaged groups, including a strongunderstanding of the challenges faced by people living in areas of deprivation in relation to livingwell.Tact and diplomacy when liaising with a wide range of organisations.A solution-focusedapproach.Non-discriminatory values.Proven and highly effective interpersonal and communicationskills in working with people on a 1:1 basis and with organisations.Excellent influencing, negotiationand motivational skills in order to engage people and to enable them to take up a wide range of communityservices and activities.Excellent networking, recording and information managementskills.Knowledge of facilitating service improvement and appreciation of different organisationalcultures and workforce development.Ability to work effectively as part of a team and on owninitiative.IT skills in word processing, spreadsheets, email and the internet.An ability andwillingness to travel extensively within the local community and wider area.It would be desirable for you to have experience of:Experience of project-based work in the fields of energy efficiency, community development and regeneration,housing, health, social policy or consumer issues.Education to a degree level, equivalentqualifications, or relevant experience.Experience of the preparation and delivery ofpresentationsExperience of speaking to groupsAs an ALLIANCE employee you will benefit from:210 hours annual leave (equivalent of 30 days)91 days public holiday (equivalent of 13 days) that canbe taken flexiblyAdditional leave between Christmas and New YearContributory pensionschemeOpen to flexible working (formal and informal)Hybrid working – opportunity to work fromhome for part of the weekEnhanced maternity and paternity payEmployee Assistance ProgrammeLearning and development opportunitiesCorporate ratesfor gym membershipTime of in lieuCycle SchemeThe ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talkflexible working.The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meetevery point on the job description, if this role and our organisation feels like a good fit for you, we stillwant to hear from you.Hemat Gryffe Women’s Aid provides refuge accommodation, follow-on and outreach services to women, children and youngpeople experiencing domestic abuse, forced marriage and honour-based abuse primarily from the Asian, Black andMinority Ethnic Community.We are recruiting a Women’s Domestic Abuse Community Worker to support women living in Glasgow’s Northeast andNorthwest locality.It is essential that you have experience of working with women who have experienced gender-based abuse. A suitablequalification that meets with Scottish Social Services Council housing support registration is required. Thenature of our work requires a commitment to the feminist analysis of domestic abuse and to the values of HematGryffe Women’s Aid. It is essential that you are bilingual and speak English and Hindi, Punjabi, or Urdu.
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