Web Operations Manager

Job DescriptionWorking for a rapidly scaling D2C retail and subscription brand, that’s part of a global FMCG group, the Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator role involves building out the SFCC eCommerce Operations environment and ensuring the smooth delivery of all updates, product launches, campaign activity and promotions.This is a hybrid role, with 1 day per week or 2 days per fortnight in central London (or more if desired). The company will pay for a hotel night if 2 days per fortnight.The Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator will:Oversee all site updates, product launches, campaigns and promotions.Monitor site performance, resolving any issues, and driving improvements.Implement SEO best practices to enhance organic search visibility.Build & configure promotions using SFCC Business Manager.Build & manage customer groups for targeted experiences.Manage product catalogues, categories, attributes, and ensure data accuracy.Be primary liaison between ecommerce team and stakeholders across product, tech, design, and customer service.Work with cross-functional teams to ensure seamless coordination and communication.Resolve escalated customer queries and issues, gathering feedback for continuous improvement.Manage content across the platform, ensuring accuracy and brand alignment.Optimise content for search engines and implement SEO best practices.Analyse and report on effectiveness of promotions, targeting, and site performance.Analyse sales data, customer behaviour, and provide insights for optimisation.Monitor KPIs and provide regular reports to stakeholders.Candidates for the Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator role must have:Strong experience in a Web Operations or Salesforce Commerce Cloud administration role (SFCC experience is essential),Experience in an eCommerce environment, from any product category, such as groceries, gifting, homeware, fashion, home & garden, electronics, etc.Strong organisational, communication skills.Strong comfort with data, analysis skills and make data-driven decision making.
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