Wealth Management- Marcus - Learning & Development - Birmingham-Analyst Birmingham, West Midlan[...]

Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity
Learning and Development Trainer - Analyst
YOUR IMPACT
Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Trainer to join our Learning and Development team. As an L&D Trainer, you will be responsible for designing, delivering, and evaluating training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.
OUR IMPACT
Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.
Job Summary & Responsibilities
Collaborate with business stakeholders and subject matter experts (SMEs)to identify training needs and develop comprehensive learning objectives.
Design and develop engaging and interactive training materials, including presentations, e-learning modules, videos, and job aids, to meet the identified learning needs.
Deliver training programs through various channels, such as classroom sessions, virtual classrooms, webinars, and workshops, ensuring effective knowledge transfer and engagement.
Facilitate training sessions, maintaining a positive and inclusive learning environment, and adapting delivery methods to accommodate different learning styles and participant needs.
Evaluate the effectiveness of training programs through assessments, feedback surveys, and other evaluation methods, and make necessary improvements to enhance training outcomes.
Stay updated on industry trends, best practices, and advancements in learning technologies to continuously enhance the quality and relevance of training programs.
Collaborate with HR and departmental leaders to support the onboarding of new employees and the ongoing development of existing staff members.
Provide one-on-one coaching and mentoring to employees to reinforce learning and promote skill application in the workplace.
Assist in the development and implementation of career development plans and succession planning initiatives.
Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.
Exception in role requires frequent travel between Marcus UK offices in Milton Keynes and Birmingham, with occasional travel to London.
Skills
Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
Proficiency in using learning management systems (LMS) and other e-learning platforms.
Excellent presentation and facilitation skills, with the ability to engage and motivate participants.
Exceptional communication skills, both written and verbal, with the ability to convey complex concepts in a clear and understandable manner.
Strong organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.
Analytical mindset with the ability to collect and analyze data to measure training effectiveness and make data-driven decisions.
Strong interpersonal skills and the ability to establish effective relationships with diverse stakeholders.
Proven experience as an L&D Trainer or similar role, with a track record of designing and delivering effective training programs.
Basic Qualifications
Strong understanding of customer service experience and fundamentals of training
Minimum 3 years' experience in a Learning and Development role – delivery and/or design
Product knowledge across Banking and Savings within retail banking
Proficient in Microsoft PowerPoint and other software to deliver high quality materials
Customer service / Training experience
Preferred Qualifications
Bachelor's degree in Human Resources, Education, Psychology, Business Administration, or a related field (Master's degree preferred).
Professional certifications in training, instructional design and/or learning and development
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:
The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
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