Warranty Claims Coordinator

Chassis Cab is a family run business that holds the award-winning DAF Truck franchise for Suffolk, North Essex and Cambridgeshire.An exciting opportunity has become available at our Ipswich Dealership. We are currently seeking a Warranty claims coordinator to join our successful Warranty Team.The main focus of the role will be to assist the Warranty Department in processing warranty, repair & maintenance repairs & goodwill awards for our four sites.Your key responsibilities will include:To submit warranty and R&M claims ensuring they are accurate and entered with in the manufacturers specified timeframe.Investigate & challenge reasons for referred/rejected claims, seeking advice & resubmitting the claim once supporting evidence established.Investigating queries from previous manufacturers part supply or repair history against customers vehicles leading to warranty entitlement.To invoice and close down all agreed and paid repair claims to reconcile the weekly SBI & minimise warranty WIP.Assisting the accounts department in the reconciliation of warranty payments and meeting company turnover targetsTo assist the service department to ensure work is carried out to the latest manufacturers’ guidelines and procedures, checking diagnostic systems have been correctly used.To reconcile goodwill support awarded by the manufacturer.Ensure displaced parts have been correctly signed for & quarantined ready for warranty return.Understand technicians repair logs to maximise claim return per repair.Understanding of vehicle service requirements ensuring any additional tasks are performed as required & claimed as per manufactures guidelines.As a Warranty Claims Coordinator you will have:Excellent organisational skillsPrevious experience in a similar role within the motor industry or some previous technical experience within the motor industry to help understand & claim for vehicle repairs.Salary and Benefits:Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.Excellent rates of payFully funded trainingLife assurance x 2 salary scheme22 days holidays plus bank holidays - Holiday allowance rising with length of serviceAuto enrolment pension with contributory payments up to 5%
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