Waiting List Coordinator Optical Express

Job Title – Waiting List Coordinator (Part time)
Location – Glasgow City Centre (Office Based)
Hours – Up to 20 Hours (Thursday, Friday 2pm-6pm and Saturdays 9am-5:30pm)
Salary- £23,795 Pro Rata
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2007 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.
Main Duties and Responsibilities
Work with the Administration Manager to schedule all incoming referrals
Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointments
Undertake all the administration required for patient appointments/surgery; booking on the system
Support the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
Use and maintain records for all patients
Liaise with professional and clinical staff within the service to discuss queries and action as required
Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying
Undertake other duties as necessary to support the smooth running of the service and as requested by your manager
To be the first point of contact for all telephone calls and enquiries
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
ACES is an equal opportunities employer.
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