Vulnerable Customer Advisor

Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training.

Responsibilities:

• Provide assistance to customers experiencing challenges, focusing on positive outcomes.


• Ensure compliance with regulatory guidelines in customer interactions.


• Maintain accurate records of customer communication across various channels.


• Manage customer accounts and updates.


• Offer guidance on suitable repayment solutions tailored to customer needs.


• Identify opportunities for process improvement.


• Demonstrate strong communication skills in resolving customer issues.

Requirements:

• Experience in supporting vulnerable customers.


• Completion of training in handling vulnerable customers.


• Knowledge of regulatory frameworks.


• Preferred background in finance or related fields.