Voip Support

Telecommunications Support

An outstanding opportunity for a motivated and driven individual to join one of the UK’s leading Telecoms companies based in Manchester area. Our client not only provide expert, comprehensive telecommunications services to businesses and consumers but also are proud to be able to contribute and support local communities. Over the years they have showcased loyalty, support, and respect not only to their customers but also to their employees!

We are looking to speak with applicant who can demonstrate commitment, enthusiasm along with willingness to contribute to this outstanding business.

Main responsibilities for the Telecoms Support:

As a member of our Unified Communications Provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for our wide range of products and services including: 

• Hosted Telephony (VoIP) Connectivity


• UC


• WLR 

Key Responsibilities, Tasks and Activities: 

• Fault diagnosis and efficient management to resolution


• Establish customer requirements and assess their needs through to implementation 


• Escalating queries and concerns where necessary


• Liaising with suppliers


• Provisioning products and services 

Main Requirements for the Telecoms Support:

• Experience within the telecommunications industry in a support role


• Technical knowledge and understanding


• Understanding of Asterisk based phone system will be advantageous


• Ability to multi-task and work under pressure


• A desire to work as part of a team to generate fresh and innovative ideas 


• High attention to detail


• Effective organisational and communication skills


• Strong telephone manner


• Hold all work-related information and materials confidential

What we offer in return to the successful Telecoms Support:

• Monday to Friday


• Salary £23,000-£26,000 dependent on experience


• UK’s leading wealth management pension scheme


• Unrivalled career development prospects


• 20 days holiday entitlement + Bank Holidays


• Discounts and company benefits

If you are passionate about the telecoms sector and want to be part of a great team with exceptional career prospect, then this role is for you! Please do not hesitate to contact us for more details.

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.