VoIP Engineer

VoIP Engineer - Up to 35k - Bolton

Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients.

This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently.

This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role.

Daily responsibilities:

• Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely.
• Direct point of contact for technical escalations.
• Investigation of Quality related issue using through the SIP traces
• Monitoring of RTP streaming on live calls
• Responsible for assisting customers on provisioning and configuring of SIP devices.
• Assisting customers on setting of the Routers and Firewall
• Monitoring of customer routers for any packet loss issues
• Monitoring of the traffic on each supplier trunks
• Responsible for updating Documentation on Confluence

Essential skills:

• Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must;
• Considerable experience in a hands-on role supporting and/or installing IP telephony systems;
• Be an excellent problem solver with strong analytical skills;
• Good working knowledge of IP Networking and trouble shooting
• Experience of dealing with Routers, Firewalls and network configuration;
• Good time management skills;
• Possess excellent interpersonal skills and can communicate concisely at all levels;
• Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines;
• Fast learner and quick to grasp new ideas, technologies and concepts;
• Be able to evaluate, learn, adapt and improve.

Desirable skills:

• Experience working with 3CX hosted solutions would be highly desirable but not essential.

Must be eligible to work in the UK

Based onsite in Bolton.

Paying up to 35k + beenfits