VoIP Engineer - Up to 35k - Bolton
Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients.
This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently.
This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role.
Daily responsibilities:
- Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely.
- Direct point of contact for technical escalations.
- Investigation of Quality related issue using through the SIP traces
- Monitoring of RTP streaming on live calls
- Responsible for assisting customers on provisioning and configuring of SIP devices.
- Assisting customers on setting of the Routers and Firewall
- Monitoring of customer routers for any packet loss issues
- Monitoring of the traffic on each supplier trunks
- Responsible for updating Documentation on Confluence
Essential skills:
- Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must;
- Considerable experience in a hands-on role supporting and/or installing IP telephony systems;
- Be an excellent problem solver with strong analytical skills;
- Good working knowledge of IP Networking and trouble shooting
- Experience of dealing with Routers, Firewalls and network configuration;
- Good time management skills;
- Possess excellent interpersonal skills and can communicate concisely at all levels;
- Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines;
- Fast learner and quick to grasp new ideas, technologies and concepts;
- Be able to evaluate, learn, adapt and improve.
Desirable skills:
- Experience working with 3CX hosted solutions would be highly desirable but not essential.
Must be eligible to work in the UK
Based onsite in Bolton.
Paying up to 35k + beenfits