Voice & Data Engineer

Job Title:
Voice & Data Engineer
Location:
Newbury with travel to client sites
Salary:
£37,000 - £45,000 Per annum + Car Allowance
Job Type:
Permanent, Full Time
Start Date:
ASAP
We are looking for a versatile Voice and Data Engineer to join our Technical Services Team, covering a rapidly growing client base in and around Newbury and other regions.
At Netteam tX, we recognise and develop talent, and always look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people who make us great.
We have Offices in Manchester & and Newbury (Berkshire) as well as a team of field engineers working out of London. We work with a diverse range of businesses, and we have a specialist knowledge of the hospitality sector.
Please note that frequent travel to client sites is required and therefore a full valid driving licence is essential to be considered for this role.
Key Responsibilities:
Preparing solutions designed across on-Premise, Cloud and Hosted VOIP systems, including 3CX systems
Installation of Gateways, LAN Switches and applicable voice apps/software
Designing and supporting appropriate VOIP platforms based on client requirements
Identification of appropriate hardware for a full voice platform
Ensuring seamless communication across LANs, MANs & WANs
Provide support based upon investigating and addressing network and connectivity issues to ensure seamless communication
Install, configure, and troubleshoot voice equipment, manage communication protocols and ensure system reliability and performance
Manage user provisioning, call routing, security and system updates
Maintaining system and responding to technical issues
Training end users on telephone systems
Analysing existing VOIP networks and systems
Developing architecture plans for voice and data services
Overseeing design, testing, and deployment of the voice infrastructure
Administration and troubleshooting of O/S and Apps consisting of Microsoft Windows Server, Desktop OS, Microsoft Cloud Technologies, Microsoft 365, Active Directory, Group Policy, SharePoint, Remote Desktops, DHCP, DNS etc.
Remote diagnostics along with analysis and monitoring
Assist in resolving security incidents, ensuring compliance with established processes
About you:
You will possess a range of infrastructure skills, have demonstrable experience working with voice, data and wireless network systems, and be passionate about delivering excellent customer service all the time. Experience of working for an MSP and or Hospitality IT would be advantageous but not essential.
Technical experience:
Previous experience within a similar field-based role for an MSP
Must have experience of building, supporting and developing 3CX solutions
Experience of HP/Aruba Networking and Ruckus WIFI advantageous
Proven knowledge and ability to work on issues relating voice, data and wireless network systems.
Good knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.
Good working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband
Experience of working with Watchguard, Fortigate and Meraki firewalls
Have a versatile approach to new technologies and be able to demonstrate learning capabilities
Wi-Fi solution experience & knowledge
Awareness of Cyber Security requirements within Network infrastructure
IT related degree or equivalent is highly desirable
Personal Attributes:
Friendly, professional, and passionate about tech
Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients
Recognises the importance of frequent and clear communications
Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
Feel that every day is a day of learning and knowledge
Disciplined, with the ability to prioritise and execute tasks under pressure
Harnesses pressure to deliver results
Why join us?
We make work life balance a normal, not a benefit
Some flexibility to work from home
A fun and productive place to work
Workplace Pension
Comprehensive inhouse and external training provided
Great team of people to work alongside
Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other:
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Programmer, Developer, Programmer, Software Programming, It Network Engineer may also be considered for this role.
ADZN1_UKTJ