Visitor Attraction Manager

We have exciting opportunity for an independent retail business.

They now need a Visitor Attraction Manager for their team in East Sussex

This is a multi faceted role that requires someone with knowledge of running a Visitor attraction ideally.

With knowledge of catering

Retail Management

You are responsible for all operational aspects of site Attractions and Catering including maintenance and development, human resources, health and safety, statutory compliance, administration and sales.

You are responsible for the efficient and profitable operation of the departments under your responsibility.

General responsibilities

Attractions management

* Daily monitoring, control and implementation of Company procedures.

·Daily checks of all areas & equipment. Dealing promptly with faulty equipment and ensuring complete safety of colleagues and visitors.

·To ensure all equipment is safe to use each day. Dealing promptly and efficiently with any issues to ensure the safety of colleagues and visitors at all times. Ensuring adequate daily first aid resources.

·To ensure a high standard of cleanliness, merchandising & presentation.

·Maintenance of gardens and garden models to the highest standards.

·To ensure your colleagues maintain a high standard of customer service through friendly ‘meet and greet’, good knowledge of processes and dealing with all customers in a courteous, efficient and cheerful manner.

·Management of customer queries and complaints to ensure customer satisfaction (or refer to Site Director).

·Manage group visits and events from conception to implementation.

Site Development

·Identifying development potential and planning in association with the Marketing Director

·Working closely with the Marketing Director to ensure the smooth roll out of improvements to areas of the museum, gardens and play areas

·Achieving agreed timescales for refurbishment and improvement projects.

Catering management

·To maintain a 5-star hygiene rating at all times.

·To manage the prompt and efficient recruitment of colleagues.

·Monitoring and maintaining management controls, health & safety and statutory compliance in association with the Group Catering Manager.

Promotion and Marketing

·The promotion and marketing of the departments under your control in association with the Marketing Director

·Management of events and activities under your control.

Human Resources:

·Effective supervision and control of human resources, including performance management and setting targets.

·Organisation and control of labour in the most efficient and cost-effective manner within targets.

·Ensuring that staff are happy and motivated. Dealing with any personnel issues quickly. Bring out the best of the centre’s personnel through training, coaching, development and motivation.

·Implementation of staff training to ensure the highest standards are maintained.

·Staff recruitment. Ensuring all staff are fully trained to a high standard relevant to their role.

·Staff presentation and uniform compliance.

·Take all necessary measures to minimise the risks involved when employing young persons.

·Follow Company policy to prevent accidents arising out of lone working situations, working out of hours or remote work activities.

General:

·Health and safety and statutory compliance.

* Compliance with safety, legislative and company security & administrative regulations.

·First aid duties as required.

·Management cover as required.

·Out of hours stocktaking, late night shopping, Christmas shopping duties as required.

·You must be available to work additional hours in school holidays and weekends to cover as required.

·Any other duties as required, including cover for personnel in other departments