VIP Coordinator

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG/Endeavor network.Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.Frieze is seeking a VIP Coordinator to support the Director of VIP and the VIP team with VIP enquiries, key cultivation initiatives and offer general department administration.Duties & ResponsibilitiesClient-facing role at Frieze VIP desks, answering VIP enquiries.Responding to VIP, exhibitor and membership email and telephone questions. This includes troubleshooting digital pass issues, membership payment issues, answering requests for invites and assisting with access to VIP benefits.Approving gallery and museum VIP invite nominations and creating invitations on CRM system.Training fair temp staff during the fairs and managing teams of VIP temp staff to ensure smooth running of VIP desks and customer service.Maintaining content on the VIP membership portal.Assisting in CRM data maintenance and producing excel lists from CRM system reports.General ad hoc assistance to the whole VIP team.Knowledge and ExperienceExperience with CRM systems is desirableSkills and AbilitiesVery organised.Strong interpersonal skills.Utmost discretion and confidentiality.High attention to detail.Confidence in using Microsoft software, including strong Excel skills and ability to use common Excel formulas including VLOOKUP.Please Note e.g. shift(s)/ unsocial hours/ travel etcThis is a permanent positionWorking hours are on average 35 hours per weekUnsocial hours, dictated as and when by the demands of the business scheduleThis role may require international travel to Frieze fairsOur Diversity & Inclusion StatementFrieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at largeEndeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld’sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
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