VIP Account Manager - Italy

Job Description
About Us:
Global Interactive Marketing Online (GIMO) is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group.
GIMO specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker, and Casino industries. Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.
The Role:
As a VIP Account Manager in our VIP management department, you will oversee the growth and retention of our VIP Italian speaking customer base. Your focus will be on enhancing customer satisfaction and maximizing lifetime value through tailored account management, which includes understanding and addressing individual needs, providing support, fostering loyalty, and managing risk.
Duties & Responsibilities:
Deliver exceptional service through various channels such as phone, email, and WhatsApp, including face-to-face client entertainment.
Manage your schedule to accommodate the needs of VIP clients, which may include evenings and weekends.
Serve as the primary point of contact for VIP clients, coordinating with internal teams to resolve any technical, financial, or service issues to ensure a first-class customer experience.
Develop customized promotional offers for VIPs, and analyse, optimize, and report on campaign performance.
Participate in team meetings to share insights on VIP market trends and player experiences, contributing to the brand’s success.
Person Specifications:
Proven experience as a VIP Customer Executive in the iGaming or online casino industry.
Fluent in Italian, with strong verbal and written communication skills.
Excellent English communication skills.
Ability to build and maintain strong relationships with customers.
Background in sales or account management, ideally within the gaming or gambling sector.
Strong analytical skills to identify trends and patterns.
Highly organized with excellent prioritization skills.
Comfortable working with multiple systems and able to learn quickly.
Problem-solving mindset with a capacity to handle challenges and resolve customer issues effectively.
Our generous benefits package [ applicable to UK based candidates only] includes but not limited to
Hybrid working model (3 days in-office, 2 days remote).
Option to work from abroad up to 4 weeks per year.
Weekly pizza and drinks every Friday.
Comprehensive pension scheme.
Private health insurance.
Access to Perkbox for various perks.
Employee wellbeing programs.
Learning and development opportunities.
Regular staff social activities.
Application Process:
Additional benefits will be discussed during the interview process. We look forward to your application!
“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."