Victim Liaison Officer

RSR Public Safety are currently recruiting for a Victim Liaison Officers for a Government Department paying £18 per hour.Job Summary:The victim liaison officer will have the responsibility of being a dedicated single point of contact (SPOC) for victims and witnesses to provide a professional, consistent and seamless end to end support service, from the first point of contact through to the conclusion of the investigation and subsequent prosecution and sentencing.To have governance over own caseloads and effectively communicate with, influence, monitor and manage victims and witnesses for Court Martial and Summary Hearing. Facilitate liaison and be a dedicated contact between victims and witnesses, police, the Service Prosecution Authority (SPA) and support agencies, to promote and support effective trials.Provide enhanced support for vulnerable victims of crime in accordance with the Victims code of practice (VCOP), providing continued telephone support, and be responsible for determining, signposting and referring to the relevant support agency as required.Location: Portsmouth, office basedContract: Until March 2025, likely ongoing 12-month extensions after.Salary: £18 per hour PAYE, plus 33 days annual leaveVetting: Must either have or go through Security Clearance.Main duties and responsibilitiesCase ManagementVulnerability SupportLiaison with Victims and witnessesLiaison with internal/external partnersPartnership WorkingMaintaining knowledge/TrainingVictims Code complianceUnderstanding and use of IT SystemsDisclosurePerson SpecificationExperience:Previous administrative experience working in a customer services environmentPrevious experience of the judicial system/police environmentExperience of dealing directly with the publicExperience of working with vulnerabilitySkills:Competent in the use of Microsoft Word, Outlook and ExcelExcellent communication skills – both verbal and written; contacts with both internal and external agencies e.g. – Internal staff at all levels of the organisation, victims, witnesses, service prosecution, probation and court staffExcellent interpersonal skills – approachable, tactful, empathetic, diplomatic and a sympathetic and listening telephone mannerAbility to deal with conflict and
vulnerable/distressed
callersAbility to adapt to change of the working environment and working practices, and ability and willingness to keep abreast of changes in legislation and Force policies and proceduresAble to use own initiative to resolve problemsA good aptitude, ability and familiarity with computer systems in order to utilise them in the gathering of informationAbility to input data and produce reports using a computerDesirable – Driving LicenseKnowledge:Knowledge of the Victims Code of Practice (VCOP) and how it can be appliedBasic knowledge of the Criminal / Service Justice EnvironmentGeneral awareness of the Criminal / Service Justice systemIf you would like to be considered for this position and have the relevant experience, then please email your CV to
##### Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.RSR Public Safety is member of the Red Snapper Group.The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.The Red Snapper Recruitment Group is an equal opportunities employer.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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