Vehicle Technical Advisor

Vehicle Technical AdvisorUp to £38,000 per yearPermanent, 40 hours a weekColchester, HybridAre you an automotive expert looking for a new challenge?MSX International has the job for you!MSX International is looking for a talented Vehicle Technical Advisor to join our busy Ford team in our clients site, Colchester.The RoleThis role willprovide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. Additionally, the Vehicle Technical Advisor will liaise with personnel staff at all levels (Dealer, Team Leader, Project Management on Vehicle Case Histories).Using your passion, technical skills and knowledge, the Vehicle Technical Advisor will:Accept incoming enquiries from Authorised Repairers and other customersProvide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehiclesRecord data into a computer system, provide vehicle and concern details if and when required about any particular caseMaintain an acceptable level of quality and response rateWrite and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / CustomerAbout YouWe are looking for a Vehicle Technical Advisor with an embedded passion for the automotive industry and solid Dealer workshop experience to Senior or Master Technician level.Our ideal candidate has excellent communication skills both verbal and written and:Have the ability to listen and communicate technical advice to the customersHave technical further education at suitable grades, such as City and Guilds or NVQ L3Customer service experience (advantageous)High voltage IMI level 3 (desirable)Be able to work with minimal supervision and therefore need to be strong self-startersWhats in it for you?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.In joining MSX, you can enjoy:up to £38,000 per year (depending on experience)25 days annual leave, plus bank holidaysCompany contributory pension plancash back health care schemelife assurancecar salary exchange schemeexclusive discounts on everyday purchasesexclusive discounts on car purchasesWorking pattern and location40 hours per weekMonday FridayHybrid workingLocation: Colchester / Hybrid (1 days a week in Colchester office)Permanent contractInitial induction training will be a providedYou can learn more about MSX International on our website: www.msxi.comJBRP1_UKTJ