Vehicle Technical Advisor

Vehicle Technical Advisor
Up to £38,000 per year
Permanent, 40 hours a week
Colchester, Hybrid

Are you an automotive expert looking for a new challenge?
MSX International has the job for you!

MSX International is looking for a talented Vehicle Technical Advisor to join our busy Ford team in our clients site, Colchester.

The Role

This role willprovide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. Additionally, the Vehicle Technical Advisor will liaise with personnel staff at all levels (Dealer, Team Leader, Project Management on Vehicle Case Histories).

Using your passion, technical skills and knowledge, the Vehicle Technical Advisor will:
Accept incoming enquiries from Authorised Repairers and other customers
Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
Record data into a computer system, provide vehicle and concern details if and when required about any particular case
Maintain an acceptable level of quality and response rate
Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer

About You

We are looking for a Vehicle Technical Advisor with an embedded passion for the automotive industry and solid Dealer workshop experience to Senior or Master Technician level.

Our ideal candidate has excellent communication skills both verbal and written and:
Have the ability to listen and communicate technical advice to the customers
Have technical further education at suitable grades, such as City and Guilds or NVQ L3
Customer service experience (advantageous)
High voltage IMI level 3 (desirable)
Be able to work with minimal supervision and therefore need to be strong self-starters

Whats in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:
up to £38,000 per year (depending on experience)
25 days annual leave, plus bank holidays
Company contributory pension plan
cash back health care scheme
life assurance
car salary exchange scheme
exclusive discounts on everyday purchases
exclusive discounts on car purchases

Working pattern and location
40 hours per week
Monday Friday
Hybrid working
Location: Colchester / Hybrid (1 days a week in Colchester office)
Permanent contract
Initial induction training will be a provided

You can learn more about MSX International on our website: www.msxi.com

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