Vehicle Technical Advisor

Vehicle Technical Advisor

Up to £38,000 per year

Permanent, 40 hours a week

Colchester, Hybrid

Are you an automotive expert looking for a new challenge?

MSX International has the job for you!

MSX International is looking for a talented Vehicle Technical Advisor to join our busy Ford team in our client’s site, Colchester.

The Role

This role provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. Additionally, the Vehicle Technical Advisor will liaise with personnel staff at all levels (Dealer, Team Leader, Project Management on Vehicle Case Histories).

Using your passion, technical skills and knowledge, the Vehicle Technical Advisor will:

* Accept incoming enquiries from Authorised Repairers and other customers

* Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles

* Record data into a computer system, provide vehicle and concern details if and when required about any particular case

* Maintain an acceptable level of quality and response rate

* Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer

About You

We are looking for a Vehicle Technical Advisor with an embedded passion for the automotive industry and solid Dealer workshop experience to Senior or Master Technician level.

Our ideal candidate has excellent communication skills both verbal and written and:

* Have the ability to listen and communicate technical advice to the customers

* Have technical further education at suitable grades, such as City and Guilds or NVQ L3

* Customer service experience (advantageous)

* High voltage IMI level 3 (desirable)

* Be able to work with minimal supervision and therefore need to be strong self-starters

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

* up to £38,000 per year (depending on experience)

* 25 days annual leave, plus bank holidays

* Company contributory pension plan

* cash back health care scheme

* life assurance

* car salary exchange scheme

* exclusive discounts on everyday purchases

* exclusive discounts on car purchases

Working pattern and location

* 40 hours per week

* Monday – Friday

* Hybrid working

* Location: Colchester / Hybrid (1 days a week in Colchester office)

* Permanent contract

* Initial induction training will be a provided

You can learn more about MSX International on our website