User Researcher

We are hiring for User Researchers to join our diverse and supportive User Research Team.
This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services.
Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens.
But just how accessible are they? How well do they work for the millions of people that use them every day?
Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.
Who are we looking for?
If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested.
You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise.
So, what can I expect as a User Researcher in DWP?
You'll scope plan and facilitate a wide variety of user research projects from conception to delivery.
Here in DWP Digital we're organised into agile project team...