User Research Specialist (Digital: BT Business) Compare BT Group, Telecommunications Manchester[...]

To get started, simply create your profile and apply to jobs. You will also be able to easily see how well your skills match the job requirements and save vacancies to your favourites.User Research Specialist (Digital: BT Business)Discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testingResponsible for enabling sharing of research findings across your digital business unitImplementing findings - Responsible for ensuring research is providing actionable recommendations for continuous improvements the productsImplementing the research strategy - Setting direction from findings back into the wider Digital strategyRunning the lab facilities and capability - enabling large scale daily user researchContinuously improving the practice and deployment of user research across the Digital teamYou will help define and deliver the user research & testing strategy for BTYou'll be accountable for providing the digital team with best-in-class digital customer insight to ensure the teams design the best experiences for customers and advisorsImplements both generative and summative digitally focused researchBehavioural science approach of the digital team membersFormative and summative user research activitiesResponsible for collating findings and ensuring learning activities are not duplicatedRunning the lab facilities and capabilityResponsible for ensuring research is providing actionable recommendations for continuous improvements the productsSupporting the roll out of new tools and initiatives within their allianceHelping create an environment where design squads are creatively supported and encouraged to deliver great workSupporting on cross-alliance initiatives, such as messaging guides and major launchesWorking with the group insights team when appropriateKeeping designers on track, following the direction set by managers and heads of disciplineProviding design community leadership such as events and critsFocusing on quality through peer reviews and mentorship
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