US Concierge and Virtual Sales Specialist

US Concierge and Virtual Sales SpecialistRefined. Elevated. Bespoke. Safiyaa stands as a preeminent luxury womenswear brand, connecting a traceable line between art and fashion, where sustainability meets luxury, and craftsmanship meets individuality.Founded in 2011 by Daniela Karnuts, Safiyaa’s design ethos is built on the distinctive accentuation of the female form, incorporating organic elements of the natural world to create a unique visual language. Safiyaa’s made-to-order approach is a testament to our philosophy that each individual’s identity surpasses the conventional boundaries of traditional design. At Safiyaa, we believe that modern luxury is not only about material and craftsmanship; but about defining a bespoke language of identity and self expression, honouring the autonomy of choice.Reporting to Bespoke and MTM Pattern Cutter, in this role, you’ll assist in receiving and reviewing orders, working on pattern alterations, and ensuring all patterns meet our high standards. You'll collaborate with our sales and production teams to ensure orders are completed accurately and on time. Your attention to detail and organizational skills will be key to maintaining the quality of our custom pieces.We’re looking for someone who is proficient in using Gerber and has some experience with 3D software like CLO or Browzwear. You should be comfortable working both manually and digitally, and be a strong team player with excellent communication skills.Responsibilities:Pattern creation for DTC Custom and MTM orders, liaising closely with development and design to maintain Safiyaa standards.Receive and review orders at the time they are allocated by the production planning manager. Raise any potential problems as soon as they arise so that the Sales team can communicate these to the customer and changes can be madeAssist with the alterations and fitting process when needed - regarding pattern work.Follow the deadlines given by the DTC production coordinator for finalised patternCreate private client custom and MTM patterns following clients’ specifications on all parameters, size, style and embroideryWork closely with sales team, DTC production coordinators to fulfil orders on time and in fullAdvise cutters and machinists on custom styles when questions ariseEnsure the quality of any custom pattern work is in line with the aesthetic determined by the development and design teamLiaise with Design and the development team, if custom changes are outside of Safiyaa standards to get their approval to continueWork towards utilising 3D tools to check quality of work for private client ordersShare 3D digital prototype with the sales team where applicable to ensure requirements were understood correctly.Ensure markers are created and plotted if required for production to fulfil the orderEnsure time tracking is done diligently for all DTC orders.Work in an organised way, updating files (Patterns, 3D digital assets, renders, avatars and measurements) in the master directory and in the PLM system(when implemented)Ensure files are named and stored correctly, whether CLO or Browzwear, PT, etc.Actively use manuals available to guarantee quality of workKeep up to date on the newest fit solutionsAttend training/courses when neededRequirements:Experience using 3D softwares like CLO or Browzwear is advantageousHighly organised with great attention to detail and analytical abilityComfortable working both manually and digitally when requiredOutstanding ability to work under pressure and deliver on timeExcellent communication and collaboration skillsStrong team player, with hands on work ethicApply for US Concierge and Virtual Sales SpecialistFields marked with an asterisk (*) are required
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