Unified Communications Architect

You'll be the architect on an exciting IP Telephony / Unified Communications migration project for a large well known UK brand with over 400 sites nationwide

You will be an integral part of a project team tasked with replacing the�legacy IP PBX with a modern, converged contact center and UC platform.� You will be responsible for:

• gathering the business requirements via workshops and sessions with stakeholders from management through to front line colleagues


• Documenting those requirements and playing those back to a range of audiences to validate your information and conclusions with broad support from the business.


• Assessing a shortlist of alternative solutions on the market which meet our needs and supporting the supplier and product selection process with strong technical justifications related to business outcomes.


• Owning the technical delivery of the project including a seamless migration from the current system to the new one while minimising business impact.


• Fully documenting all aspects of the chosen solution and undertaking knowledge transfer sessions with key stakeholder teams such as IT support.

Essential skills / qualifications:

• Subject matter expert in the Enterprise Telecomms / UC space


• Designing, configuring, and troubleshooting VoIP systems


• Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure


• Providing technical expertise and practical support for VoIP and IPT issues.


• Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels


• Excellent written communication skills for design, planning, and project documentation


• Confident, credible, and authoritative demeanour - to technically shape a project and influence key stakeholders


• Detailed understanding and experience of legacy IP PBX estates and solutions, which must include Mitel.


• Detailed understanding of Microsoft Teams Direct routing.


• Detailed understanding of modern contact center UC technologies including but not limited to omnichannel, intent prediction, intelligent / skills based call routing,


• Gathering business UC, collaboration and contact center requirements and formally documenting those.


• Good understanding of TCP/IP networking insofar as it relates to voice systems.


• Recent telecomms / UC qualifications from a major vendor (ideally Mitel), but Microsoft, Cisco or other major vendors would be acceptable.