Underwriter Level 3

Company Munich Re Specialty Group Location Southampton, United Kingdom
MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance.
As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Hong Kong, Singapore, Labuan and Dubai. We are also represented in Lloyd’s China.
Our group of companies provide solutions covering Casualty, Marine & Cargo, Energy & Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable people and businesses to thrive.
We are looking to employ an Underwriter Level 3 to be based in Swanwick and to work with us on a Full-Time basis.
If you’d like to work within a positive and collaborative team atmosphere where you can make difference, we’d love to hear from you.
The Role
Input data for new business, mid-term adjustments, cancellations and renewals using inhouse system (XIPE), training given.
Maintaining the highest level of customer engagement, assist with various client correspondence and general enquiries in a professional and courteous manner.
Undertake end to end handling of straightforward policies and client queries within Underwriting Authority.
At all times ensure all matters are dealt with in accordance with Underwriting procedures manual and adhering to telephone script.
Open, record, scan and return post received.
Prepare and send paper documents including New Business Policies and Renewal Invitations, record actions on file and post.
Meet and greet guests and offer hospitality.
General office duties, deliveries, order office supplies, raise invoice for approval.
Monitor and distribute general emails, voice messages and webchat or similar.
Attendance at Boat Shows and Events
Market research and competitor analysis
Ad hoc duties – to cover duties of other staff in their absence as and when required.
Undertake other duties as directed
Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk.
You are required to comply with the PRA and FCA conduct rules
What we are looking for
You to support the underwriting performance and customer service expectations of the business.
Key Skills & Experience
Appropriate level of Underwriting knowledge
Interpretation of client’s needs
Learn to understand and interpret policy wordings to customers as required
Ability to work under own initiative and as part of a team
Ability and willingness to learn and understand established systems and processes
Excellent interpersonal and communication skills
Passionate about excellent customer service
Ability to prioritise and manage own workload
Your career with us
At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more!
Diversity & Inclusion
Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.
Working together, we are an employer of choice by building the workforce for today and the future.
We make it happen. Together.
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