UKI Tax & Law - Global Compliance & Reporting - Global Services Senior Manager - London

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Our Purpose
As a global leader in assurance, tax, transaction, and advisory services, we utilise the finance products, expertise, and systems we have developed to build a better working world. This begins with a culture that believes in providing you with the training, opportunities, and creative freedom to make things better. Our more than 300,000 people and one million alumni form a powerful network. Each of those individuals leads and inspires others during their lifetime at EY and beyond, bringing our purpose to life.
Our People
At EY, we empower our people with the right mindsets and skills to navigate what's next, become transformative leaders the world needs, pursue careers as unique as they are, and build their own experiences. Our network, consisting of more than 300,000 people and one million alumni, forms a powerful force. Together, we develop outstanding leaders who collaborate to fulfil our promises to all our stakeholders. In doing so, we play a critical role in building a better working world for our people, our clients, and our communities. With a commitment to hiring and developing the most passionate individuals, we are determined to turn our ambition to be the best employer into a reality Hear What Our People Say
The Opportunity
The Global Services team works with leading organisations across a range of sectors and services from full tax and finance operate outsourcing, supporting with the design and implementation of clients tax operating models, to compliance process design and the project management of outsourced compliance and reporting services.
We are looking for an experienced London based Senior Manager to join our busy and thriving team. Our team includes individuals based in London, Belfast & Bangalore with complementary skills and experience across Finance, Tax and Project Management but all with a common desire to provide exceptional client service. You will have opportunity to gain experience across a wide range of services, further develop your skills and have day-to-day contact with senior team members at our clients.
This is an exciting time to join our specialised Global Services team when we are seeing unprecedented demand for our services and strong growth opportunities.
EY Talent Community
If this opportunity does not align with your current objectives or preferences, we invite you to join our Join Our Talent Community here at EY. It's an excellent way to stay informed about thought leadership, in-person and virtual events, and future career opportunities.
Your key responsibilities
Business development and pursuit support
Work with the GS partner group to provide senior support to large pursuit and proposal
activities, in response to client RFPs. This includes leading global pricing exercises, involvement in strategic negotiation and being a part of EY's presentation team at client pitches
Support development of the client business "case for change"
Identify opportunities for additional EY services and or extensions to EY outsourcing services
for existing EY clients
Own and drive your own sales pipeline across mid-sized/smaller pursuits
Contract Management
Manage a number of large GCR contracts, with client interface and in a supervisory service
delivery role
Proactively manage service delivery risk across those contracts through strong governance
and escalation processes
Develop and maintain relationships with key contract stakeholders (internal and external)
across multiple jurisdictions and ensuring effective and timely communication
Manage contract governance including adherence to agreed quality and risk processes and
procedures
Manage contract reporting against service level agreements (SLAs) and key performance
indicators (KPIs) ensuring timely resolution of issues
Provide guidance and support to peers, colleagues and clients on contractual issues, and
oversee local fee and scope negotiations
Set clear objectives and expectations for junior team members including day-to-day
responsibility for the management of offshore team members
Finance
Review budgets and resourcing requirements on a regular basis with responsibility for
meeting margin targets across engagements
Lead the billing and cash collection process across your portfolio
Quality and Risk Management
Support the Engagement Partner on all Quality & Risk Management (QRM) matters,
overseeing implementation and adherence to agreed processes, procedures and timetables
Liaise with Global and Tax QRM and legal teams in the resolution of client service
management issues
Maintain the specified contractual framework and supporting agreements for all
engagements
Detailed scoping and process assessments
Manage any changes to scope and the resulting fee impact including leading client/internal
negotiations as needed
Review and suggest improvements to compliance and reporting processes considering data
sources, hand-off points and controls
Compliance methodology
Sharing successful tools, techniques and approaches with other GS team members;
Project managing GCR development projects
To qualify for the role you should have:
A degree level qualification or equivalent
A proven work record in a similar environment
Excellent communication skills; both written and verbal
Excellent MS Excel and Word capability
Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or
in-house team
ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist
qualification is not essential but welcome
Proven project management skills, and an ability to plan and prioritise work, meet deadlines,
monitor budgets. A PRINCE2 qualification or similar would be beneficial.
Experience of managing international projects
Experience in process and technology design is beneficial but not mandatory
Proficient multi-tasking ability
Ability to coach more junior team members and add value to the team
Experience with managing teams across multiple jurisdictions
Strong presentation skills and experience in developing and delivering major proposals to
clients and targets
Strong client management skills
A commercial mindset
What we look for
An energetic team player with the ability to build strong working relationships with client and EY teams alike.
An individual who can manage issues through to successful resolution, strengthening the client relationship.
A results driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team.
What we Offer
We offer a competitive remuneration package where you will be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with Flex EY you can select benefits that suit your needs, covering holidays, health and well-. being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that is right for you.
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be
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