UK Implementation Project Manager

BackgroundAre you the type of person that loves solving problems? Do you think critically and relish in the feeling of a successful complex project done well? Are you passionate about cutting-edge legal technology? Do you enjoy working collaboratively in a team of top performers? Would you like to be remembered as one of the key players in moving the legal sector forward into a new era of innovation and efficiency? If so, this is your chance to make the best career decision of your life.Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. We are committed to innovation and excellence, seeking an Delivery Success Manager to join our Partner Enablement team. This role is pivotal in supporting our Certified Consulting Partners (CCPs) through the implementation process of Actionstep solutions.Job SummaryThe Delivery Success Manager will oversee the successful deployment of Actionstep software through our CCPs, ensuring a smooth and effective implementation process. This role requires a deep understanding of software implementation, project management skills, and the ability to work closely with partners to facilitate their success.Key responsibilities of the role:· Lead and manage the end-to-end process of Actionstep implementations in collaboration with CCPs, ensuring projects are delivered on time, within scope, and budget.· Develop detailed project plans to track progress, manage changes in project scope, schedule, and costs, and ensure resource availability and allocation.· Serve as the primary point of contact for CCPs during the implementation process, providing expert advice, resolving issues, and ensuring a smooth transition for clients.· Facilitate effective communication channels between partners, clients, and internal teams to align expectations and deliverables.· Conduct comprehensive project evaluations post-implementation, gathering feedback to identify areas for improvement and implementing lessons learned in future projects.· Develop and maintain a repository of project documentation, implementation guidelines, and training materials to support CCPs and enhance the implementation process.· Stay abreast of the latest industry trends and technological advancements to continually refine and improve implementation strategies and practices. · Significant experience in software implementation, preferably within a SaaS environment. · Strong project management and organisational skills, with the ability to manage multiple implementations simultaneously. · Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving. · Knowledge of legal practice management software or related industry-specific technologies is highly desirable. · Ability to work independently in a remote setting, while also being an effective team player. · Relevant qualifications in IT, project management, or a related field. We offer a fantastic and inspirational working environment! Benefits: · Flexible working · Unlimited leave · Competitive salary · Pension contributions · Private medical, dental and life insurance (coming soon) · Socials, lunches and team-building events · Outstanding office overlooking St. Katharine's Docks, with free barista-made espresso drinks and free beer on tap · Relaxed and friendly team who genuinely care about and trust one another · Fantastic training and development opportunities
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