UK and Nordic CCH Tagetik Academy Coordinator

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UK and Nordic CCH Tagetik Academy Coordinator Apply
locations
GBR - London, Canada Square
ITA - Lucca, Via Borgo Giannotti
time type
Full time
posted on
Posted Yesterday
job requisition id
R0039829
The UK Academy Coordinator is essential to the success of the CCH Tagetik EMEA Academy. This individual is responsible for:Actively supporting all activities for Tagetik UK Training-related revenues and UK training sales, following and implementing locally the global delivery strategy to support the sales organization achieving predefined targets on revenues , sales and margins.Championing next-level growth, supporting and localizing strategic education delivery initiatives and change management efforts, supporting all departments (from Sales to Services) in moving from a reactive strategy to a proactive attitude to create awareness for Academy services and programs.Collaborating with a high-performance team of CCH Tagetik trainers (for activities from training delivery to training development) to guarantee enablement and training services for partners, employees, and customers.Supervising local trainer allocation (for instructor-led classes) and collaborates with the Regional manager for the certification of partner trainers.Supervising and manage all the administrative activities related to the local public training schedule and organization of local live events (customer training, Academy events) ensuring the best experience for training attendees in the United Kingdom.The UK Tagetik Academy coordinator will work closely with the EMEA regional manager to help implementing regionally the company’s strategic vision and targets. This role requires good communication skills with the local stakeholders such as Sales, Customer Success, Alliances Management and Partner Enablement to ensure that the Academy objectives are successfully executed. As a result, the UK Tagetik Academy coordinator works closely and reports directly to the EMEA Academy Manager.Support to Sales and Sales Support organization and Partner management organization, supporting local and global initiatives to increase revenue (bookings and billings) and achieve the UK (and related areas) targetsSupervise the local trainer pool (both internally and at partners) guaranteeing the best delivery of training classesOversee the management of all training operations in the UK:Internal and External Learning community relationshipsInstructor UtilizationTraining Facilities and Equipment (for live classes)Public and Private Training Calendar (in collaboration with EMEA regional manager)Manages or collaborates with the EMEA Manager on the departmental policies and procedures:Registration, Payment and Cancellation PoliciesOn demand Training Process and SOW PoliciesAcademy Training Certification Program Process and TermsAuthorized Training Partner contractOversee the scheduling of training classes in the UK and related areas (e.g., arranging venues, coordinating instructors, ordering training materials, ensuring lab availabilityPartner with:Local Customer Success to consumption of Education Services and boost renewalsLocal Alliances and Partner Enablement teams (e.g., supporting certification and product training programs)Sales, Sales support and Services to drive Education programs to optimize customer satisfaction.Local Marketing to create awareness and promote the CCH Tagetik Academy and all associated learning programs.Knowledge Management team to require market-driven content and training localization.Other Duties:Provide metrics as required by the EMEA regional manager (e.g. forecasts, bookings versus billings, instructor utilization, course evaluation summaries, education sales, etc.).Provide a first point of contact for any issues or need on the UK market for:LMS, subscription platform and Training Registration System (Aventri) Functionality and Business ProcessesLocalized Website ContentDigital Training Process and PoliciesEnsure consistent regional procedures across the department and consistent communication across the organization Job Qualifications Required Skills:Bachelor’s Degree (or equivalent) in a related field preferredProven project management or operational experienceSelf-motivated with excellent time and resources management skillsExcellent attention to detail, sense of ownership and proactive attitude towards the role;Ability to work on own initiative as well as part of a broader teamDemonstrable experience with CCH Tagetik is a plusExcellent written and verbal communication skillsEmpathy and
collaboration-oriented Good problem solving skillsStrong collaboration skillsOpen-minded and open to interact with people from different background and cultures Travel requirements Travel in Europe might be required (training courses, training events, etc.)
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Wolters Kluwer
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About Us
Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.
For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.
O
ur pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.
At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless
opportunities.
Join us and build a brighter future!
The Power of Purpose
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
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