Travel Complaints Investigator

Join Our Complaints Team at AXA - Travel Department
At AXA, we place our customers at the centre of everything we do. While we strive to provide the best service, we understand that there might be times when we fall short. That's why our dedicated Complaints Team plays a crucial role in addressing concerns. We are currently seeking a motivated and experienced Complaints Investigator to join our dynamic team within the Travel Department.
Key Role Responsibilities:
As a Complaints Investigator, you will be at the forefront of handling escalations and complaints, offering vital support and guidance to fellow team members in the resolution of each case. Your role involves conducting thorough investigations, and where necessary, providing valuable feedback to suggest improvements based on received complaints. At AXA, we value collaboration and effective teamwork, and we invite you to be an integral part of our success.
Hybrid Working Contracts:
We recognise the importance of work-life balance. That's why we offer hybrid contracts, allowing our employees to balance their time between home and the office. Our hybrid approach comprises 3 days working from home and 2 days in our Redhill offices in Surrey.
Working Hours:
Monday to Friday, 9 am to 5 pm.No expectation of evening, weekend, or bank hol...