Travel Claims Handler - Customer Service Advisor (20th May 2024 start date)

Travel Claims Handler - Customer Service Advisor
£24,380 – 28,830 (DOE)
Portsmouth / Hybrid (Hybrid work available after your probation period has been passed)
Full training provided
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
**Embark on an exciting career as a Travel Claims Handler, where you'll be the cornerstone of exceptional customer experiences to our travel customers**
Why you should join Charles Taylor:
Comprehensive Training and embedding: Our training programme will cover everything you need to know to succeed, from technical skills to company policies and procedures.
Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way.
Opportunity for Growth: We're committed to helping you reach your full potential. As you demonstrate your abilities, there will be opportunities for advancement within the company.
Company Culture: We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition.
At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritise the development, and recognition of talented individuals because they define our values,
identity and success. We can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.
Joining us as a Travel Claims Handler means stepping into a crucial role as the initial point of contact for our travel customers who are facing unexpected challenges during their journeys. Your role goes beyond processing claims; it's about empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to positively impact their lives.
In this position, you'll oversee claims from initiation to resolution, making informed decisions on claim validity while remaining vigilant for any signs of potential fraud. Your contribution will directly shape our travels customers' experiences and reinforce our commitment to providing an outstanding service.
Duties and responsibilities of the Travel Claims Handler - Customer Service Advisor:
Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
Resolving claims efficiently
Answering a high call volume of calls and emails
Providing the customer with clear verbal and written guidance to ensure that the claim process is first class
Requirements of the Customer Service Advisor - Travel Claims Handler:
A high level of competency in using computers is a prerequisite
Previous call centre / customer service experience preferred
Confident speaking to people on the phone with exceptional communication skills
Highly organised under pressure with good attention to detail
Ability to multi-task - switching between a high level of telephone calls and emails
Ability to convey information in a simple and clear manner
Natural empathy and a flair for making a difference to our travel customers
Ensuring that our company values are upheld
Salary and Benefits of the Travel Claims Handler - Customer Service Advisor:
Hybrid working (available after your probation period has been passed)
£24,380 to £28,830per annum
Fantastic opportunities for learning, development, and career progression.
Free Health Cash Plan worth £1700 per annum
Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
Generous high-street rewards scheme for family and friends
Free travel insurance (subject to qualifying criteria)
Discounts on home and motor insurance
Comprehensive training and embedding period
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
INTEGRITY: We do the right thing
COLLABORATION: We are one
AGILITY: We learn, evolve, and adapt
CARE: We are compassionate and human
ACCOUNTABILITY: We take ownership
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