Travel Branch Manager

About the role:
The role our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.
As a Travel Branch Manager, you’ll combine a community spirit and a passion for customer service. Working alongside your team toprovide excellent customer service, make holiday visions a reality and ensure your store is hits its sales targets. You’ll take pride in your team, building an inclusive culture that encourages engagement and personal development, for colleagues to reach their full potential. Some of your duties will include (but are not limited to):
Taking full responsibility for the performance and day-to-day operations of your branch
Being an inspiring leader and manager, working closely with the Assistant Manager to motivate, support and develop your team of Travel Consultants
Leading by example, setting the standard for your team for outstanding customer service and inspiring them to achieve it
Building close working relationships with your customers and colleagues to drive and develop the branches sales revenue
Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
About You
Our Branch Managers are role models for their teams, and therefore need to be enthusiastic and motivating leaders. You'll be proactive in your approach to deliver superb customer service and promote outstanding sales performance, to ensure our customers and members have the best experience possible. You’ll need to show us:
At least two years' previous experience in a similar role in the travel industry
Previous experience of leading and developing a team in a sale-focused environment
An engaging leadership style; being a strong coach and mentor to all colleagues and supporting their career development
Excellent time-management, delegation, and problem-solving skills
A highly motivated, passionate, and driven manner, you’ll be someone who wants to work for a travel agent that really cares for its community
Confident communication skills, a real people person who is able to offer the quality of service our members and customers expect
Benefits
This is a great opportunity to develop your Travel career and make a difference to the lives of our communities.In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:
Up to 30 days annual leave (pro-rata) including bank holidays
Pension scheme (with up to 12% employer contributions)
Generous colleague discount rates across our family of businesses
Annual discretionary colleague bonus to reward you for your hard work
Free tea and coffee provisions for all colleagues during rest breaks at work
Wellbeing initiatives and community engagement opportunities
Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.
Our Travel Consultants also qualify for our profit share incentive scheme, earning commission on everything that is sold. This is in addition to incentive earning opportunities with key suppliers throughout the year.
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues.
INDMP
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.
We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagueshere.
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email #####.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
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