Travel Agency Manager

We are seeking an experienced and dynamic individual to fill the role of Travel Agency Manager. The ideal candidate should possess a minimum of 2 years of work experience in a travel agency setting, with a strong understanding of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Key Responsibilities:
Team Leadership:
Manage and lead a team of travel agents, providing guidance, support, and training as necessary.
Foster a positive and collaborative team environment to enhance productivity and customer service.
Operational Excellence:
Oversee day-to-day operations of the travel agency, ensuring efficiency and adherence to industry standards.
Implement and optimize processes to streamline workflow and enhance customer satisfaction.
Customer Service:
Ensure high-quality customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
Stay updated on industry trends and travel regulations to provide accurate and informed assistance to clients.
Sales and Business Development:
Develop and implement strategies to drive sales and achieve revenue targets.
Identify business opportunities, negotiate contracts, and establish partnerships to expand the agency’s client base.
GDS Expertise:
Utilize expertise in GDS (Amadeus, Sabre, Galileo) to efficiently book flights, hotels, car rentals, and other travel-related services.
Train and support team members in effective GDS utilization for optimal service delivery.
Financial Management:
Monitor and manage the agency’s financial performance, including budgeting, cost control, and revenue forecasting.
Implement strategies to maximize profitability and reduce operational costs.
Qualifications:
Minimum of 2 years of relevant work experience in a travel agency.
Proficiency in one or more GDS platforms (Amadeus, Sabre, Galileo).
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
In-depth knowledge of travel industry trends and regulations.
Proven track record in achieving sales targets and business growth.
Candidates with an international background are encouraged to apply for this position. We welcome professionals who bring diverse experiences, cross-cultural adaptability, and a global mindset. Your unique perspectives and skills will contribute to our dynamic team and further enrich our international work environment.”
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