Transport Supervisor

apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 450 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.
The Portbury site is the centre of our nationwide distribution network and home to our main cold-store which runs at -23 degrees!
The role and team
The Transport Supervisor is responsible for supporting and leading the Portbury drivers to deliver an excellent transport service by taking ownership and responsibility for allocated transport duties.
You'll run the day to day management of the Portbury transport operation ensuring safety, compliance and service standards for our customers.
Interfacing daily with our drivers, the Transport Supervisor is the key point of contact and champion of employee engagement across our driver network.
The hours are
13:00-22:00 Monday to Friday.
Our Values
Established in 1958, as a family-owned business, our values sit at the very heart of what we do. We are
committed to producing ‘great food to be proud of’. We have developed a range of products designed to ‘enhance health and well-being’ for all our customers. We are proud supporters of British food and farming and focus on using the best ‘ethical and sustainably’ sourced produce.
Ethical & Sustainable
As a business which operates within food manufacturing, we believe we have an obligation to make a positive contribution on society. With over 300 products in our range, we ensure our produce is ethically and sustainably sourced, working only with suppliers who share our commitment to making a positive impact.
We’re a proud member of the
Ethical Trade Initiative
(ETI), a leading alliance of companies, trade unions and NGOs, that promote respect for workers’ rights globally. All our new suppliers now operate under the ETI’s guidelines.
We subscribe to
The UK’s Plastics Pact
, an initiative looking to transform the plastic packaging industry in the UK, and have committed to eliminate unnecessary single-use plastic by 2025.
We have also made a commitment to our employees – we’re recognised as an accredited Living Wage employer by the
Living Wage Foundation
. Joining an elite group of FTSE 100 companies and public sector organisations.
In addition to a competitivesalary you will receive a comprehensive training program, 25 days annual leave holiday entitlement (+ option to buy 5 additional days per year,) 4% matched pension contribution, entry to the company bonus scheme, free lunch, snackand beverages, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more!
Overview
Who We Are
apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 450 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.
The Portbury site is the centre of our nationwide distribution network and home to our main cold-store which runs at -23 degrees!
The role and team
The Transport Supervisor is responsible for supporting and leading the Portbury drivers to deliver an excellent transport service by taking ownership and responsibility for allocated transport duties.
You'll run the day to day management of the Portbury transport operation ensuring safety, compliance and service standards for our customers.
Interfacing daily with our drivers, the Transport Supervisor is the key point of contact and champion of employee engagement across our driver network.
The hours are
13:00-22:00 Monday to Friday.
Our Values
Established in 1958, as a family-owned business, our values sit at the very heart of what we do. We are
committed to producing ‘great food to be proud of’. We have developed a range of products designed to ‘enhance health and well-being’ for all our customers. We are proud supporters of British food and farming and focus on using the best ‘ethical and sustainably’ sourced produce.
Ethical & Sustainable
As a business which operates within food manufacturing, we believe we have an obligation to make a positive contribution on society. With over 300 products in our range, we ensure our produce is ethically and sustainably sourced, working only with suppliers who share our commitment to making a positive impact.
We’re a proud member of the
Ethical Trade Initiative
(ETI), a leading alliance of companies, trade unions and NGOs, that promote respect for workers’ rights globally. All our new suppliers now operate under the ETI’s guidelines.
We subscribe to
The UK’s Plastics Pact
, an initiative looking to transform the plastic packaging industry in the UK, and have committed to eliminate unnecessary single-use plastic by 2025.
We have also made a commitment to our employees – we’re recognised as an accredited Living Wage employer by the
Living Wage Foundation
. Joining an elite group of FTSE 100 companies and public sector organisations.
In addition to a competitivesalary you will receive a comprehensive training program, 25 days annual leave holiday entitlement (+ option to buy 5 additional days per year,) 4% matched pension contribution, entry to the company bonus scheme, free lunch, snackand beverages, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more!
Responsibilities
Organise driver workforce, delegate tasks and deal with day to day staffing issues as necessary to ensure adequate staffing and performance levels are maintained so the Transport operation runs smoothly, and customer service requirements are met.
Management of the Portbury driver workforce in line with policy including disciplinary, absence management, driver standards etc
Day to day point of contact for drivers both out on the road and on debrief.
If working in planning function, responsible for routing vehicles across the network in compliance with legal constraints i.e. vehicle weights, WTD, as well as customer requirements.
Work collaboratively with the Distribution Team to ensure that all breakdowns and delays are dealt with in a speedy manner, where appropriate liaising with and updating customer services on progress.
Work collaboratively with all internal and external stakeholders in order to gather feedback and key information to enhance operational performance and proactively identify and mitigate any current or future potential issues.
Lead, develop and motivate direct reports so that they deliver or exceed their objectives and KPI’s, identify future potential and develop in line with business needs.
Ensure compliance against, legal, Health and Safety procedures / checks and act on issues as necessary in order to ensure that any issues are identified, rectified, reported and a safe and legally compliant environment is operated at all times whilst constantly improving the safety culture.
Work with the Driver Trainer to improve key efficiencies and improve driving standards, safety, driving ability and fuel efficiency.
Support and implement ways in which reduce cost and optimise performance.
On call duties 1 week in every 6 dealing with out of hours calls
Qualifications
Essential:
Customer Service experience gained from a 3PL or similar background
Previous experience of managing a driver workforce (e.g. disciplinary, absence management, driver standards)
Experience of routing and tracking systems
Certificate of Professional Competence (or willing to attain this accreditation.)
Strong organisation skills, able to manage a complex workload with conflictingpriorities
Numerate and literate
Confident using a computer and digital systems
Ability to work well under pressure
Good people and communication skills, able to communicate effectivelyat all levels
Full understanding of Working Time Directive, Drivers Hours and Operators licensing compliance
Personal Qualities:
Able to work in a fast pace environment
Self Motivated
Customer Focused
Flexible and adaptable approach to work
Effective team player
Is approachable, trustworthy and fair
Able to gain the respect of others
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