Transport Services Manager

An exciting and challenging opportunity is available to join the Estates and Facilities Directorate as Transport Services Manager, reporting in to the Deputy Head of Facilities (Support Services, Security & Transport). Managing the strategic and operational delivery of a range of transport services and projects, including Non-Emergency Patient Transport (NEPTS), taxi and courier services, inter-site staff transport and car parking, you will lead a small in-house team with two direct reports to deliver a first class, cost effective transport service through a number of third party suppliers. The successful candidate will have in depth knowledge of complex transport services, ideally, in a healthcare setting, will understand and be able to demonstrate third party service delivery management, and sound contract management experience. While steadfastly patient focussed, budget management to deliver value for money including revenue generating services, regulatory compliance, positive service user experience and internal stakeholder engagement will also be key success factors in this role. The Trust operates across three major sites in West London with a number of smaller satellites units within the M25. , The role is site based and you will be expected to travel between sites as required. Occasional remote working may be accommodated by agreement.Main duties of the jobThe Transport Service Manager will report to the Deputy Head of Facilities (Support Services, Security & Transport) Manager and will provide appropriate support to the Deputy Head of Facilities (Support Services, Security & Transport) in the delivery of all transport service functions across the Trust. This will include overseeing the administrative functions within the department, service delivery, both in house and through third party providers and ensuring all key performance targets are met, Standard Operating Procedures adhered to and resources managed within allocation. The Transport Service Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support Transport Service decision making, forging the gap between resources and Transport Service quality management. The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked against sector and nationally. These roles will lead on the project management of the cost reduction programmes and organisational change. Transport Services is currently comprised of Non-Emergency Patient Transport (NEPTS), taxi services, inter-site transport service, car parking and courier service. Lead a small in house team to deliver the service via 3rd party providers.About usAt Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.Job descriptionJob responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.Person SpecificationEducation/ qualificationsEssential
Relevant first degree Completion of project management skills course, e.g. PRINCE2
Desirable
NHS management development course Relevant postgraduate qualification
ExperienceEssential
Experience of delivering a successful complex transport service at a management level Experience of operational and staff management in the NHS or other healthcare environment Track record of success in delivering change and project management Budget management experience
Desirable
Experience of managing a revenue generating car parking service
Skills/knowledge/ abilitiesEssential
Well-developed Transport Service planning and management skills Ability to analyse and effectively present performance data and identify areas for improvement Excellent organisational skills and time management skills Excellent communication skills Knowledge of NHS or public sector contracting process
Employer detailsEmployer nameImperial College Healthcare NHS TrustAddressTrustwide London W12 0HSAny attachments will be accessible after you click to apply. 290-CR-585
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