Transport Bookings Administrator

Platform are currently working in partnership with a Cwmbran based business, who are looking to take on a Transport Bookings Administrator due to growth. The successful candidate will help manage key account client operations, ensuring client expectations are consistently met.The candidate will be part of a team responsible for managing a set portfolio of 5 of the largest key account clients the company works with. They will be responsible for handling customer inquiries, booking transport in with drivers, coordinating with other on-site internal teams, giving customers ETA's and updating them with any delays or issues. They will build and maintain excellent customer relationships, ensuring all customer service level agreements are met, including delivery time-frames.Transport Bookings Administrator Benefits:Salary of up to 28,000Full in-house and external training providedLaptop and mobile phoneSalary progressionFull Private Medical InsuranceDiscounted Gym Membership20 Days holidays + Bank Holidays + additional day Birthday leave.Additional holiday accrual each year worked - up to 7 years.Wellbeing support programme - Reddot 365 - access to a range of support programmes with mini health checks, and access to an external 24/7 confidential helpline)Monthly Kudos Recognition schemeFree ParkingTransport Bookings Administrator Duties and Responsibilities:Key account client management, building strong relationships with clientsDealing with transport booking requestsCoordinating with other on-site internal teams to arrange deliveriesProcessing of customer orders and transit requirementsProducing transport confirmations including collection and delivery detailsSupport load planning for various sites around the UKKeeping colleagues and customers updated of progress, informing them of any delays or issuesManaging client bookings from initial pick up, through to delivery, ensuring excellent customer service throughoutEnsuring bookings are completed within appropriate timeframes, meeting customer service level agreements at all timesAdministration to support the complete transport process and delivery of client specific requestsSupporting other team members in meeting their objectivesCollating accurate information in readiness for key client reportingTransport Bookings Administrator Essential Skills and Experience:Proven experience of booking transport requests for customersExperience of arranging deliveries and producing related documentsExperience of processing orders accurately on internal systemsExcellent customer service skills, able to build strong relationshipsStrong administration skills - IT literateExcellent interpersonal skills, able to resolve issues and complaintsTeam player - working with other team members to ensure business supportOrganisation and prioritisation of tasks, good attention to detailPrivacy and General Data Protection PolicyBy applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying.Platform Resourcing are advertising this vacancy and are acting as an employment agency
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