Training Administrator

Training Administrator

Yaxley office based

£23,000- £24,000

Are you a passionate Training Administrator, looking for an exciting new role?

Key Areas of Responsibility

• Ensuring that learners are greeted and looked after whilst they are in the training centre


• Answering customers queries and questions in a timely manner


• Booking End Point Assessment


• Processing customer bookings and sending out the relevant paperwork


• Ordering training equipment


• Support the training planning process


• Booking of training rooms, accommodation, flights and other associated travel arrangements


• Maintaining training records


• Provide reports to customers with accurate updates of progress achieved.


• Accurate input of data onto various spreadsheets.


• Support the wider team with administration duties as required

Typical activities undertaken as part of the role

• Greeting customers


• Sending course information to customers


• Answering the telephone


• Liaising with trainers and associate or freelance trainers


• Liaising with customers via telephone or email.


• Booking accommodation, flights and hire cars


• Customer reporting.


• Checking of candidate results


• Tracking certificates and sending them out to customers


• Keeping databases up to date


• Filing

Personal Profile

Qualifications

• 5 GCSES A – C or equivalent


• Qualification in administration or customer service (desirable)


• IT qualification or training

Competencies / Skills

• Confident communicator


• Organised


• Eye for detail


• Well presented


• IT literate and can use Microsoft packages

If this Training Administrator position sounds like you, then please forward your CV to Katie at Coulter Elite Resourcing.