Training & Account Manager

Job DescriptionAre you an experienced System Trainer & Account Manager who is looking for the next challenge in your career? Are you interested to work for a Health-Tech company offering an enriching experience and rewarding career growth?Do you have the skills, experience, and passion to work in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you!About usCamascope is a fast-growing technology company focused on empowering the care and medication sector with technology. We are a team of talented, caring, and ambitious individuals who are committed to making a difference in care. Our ecosystem connects pharmacies, care homes, and doctors to improve the lives of many.There has never been a better time to join Camascope. Our team is growing and our product is reaching more users and partners every day. You will join a collaborative and passionate team. We love solving real problems and are committed to building the highest-quality solutions. If you are eager to make a meaningful impact in healthcare and thrive in a fast-paced startup environment, Camascope will be the perfect place for you.What you will work onThe Training and Account Manager will act as the voice of our product and brand ambassador and oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new business opportunities.You will build and nurture long lasting relationships with our customers and implement effective and high-quality Training support services to the end users (Nurses, Pharmacists and Carers). This role will work closely with the Chief Operations Officer and his team to develop and ensure successful delivery of our services.As our successful Training & Account Manager, you should collaborate with our internal and external stakeholders to ensure clients satisfaction and engagement with our products and services in the long run.This role will require extensive travel to our client sites nationwide.Responsibilities:Gain a thorough understanding of our products and services on a continual basis.Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our product / system training according to customer needs and objectives.Deliver on-site and remote trainings and demonstrations to the clients (group and 1-1) and support sales team with any potential leads.Establish efficient ways of working and managing end to end delivery of training and continuous progress review across all of your accounts.Understand clients’ needs and requirements and accordingly formulate training plans and overseeing their effective implementation.Focus on building and proactively managing relationships with the existing Key Accounts as well as with any potential customers.Act as a key contact and efficiently manage clients' accounts starting with their initial onboarding and consistently throughout their journey with us.Manage training content; develop efficient & effective training methods on a regular basis.Liaise with the sales, training and customer support teams to ensure that training is delivered within the agreed SLA’s.Serve as the Lead contact for client communications, leading and building deep & long-lasting relationships, whilst working with the team to spot any further account development opportunities.Ensure client satisfaction and address any concerns or issues promptly.Schedule regular review meetings (virtual or in person) to build and maintain high customer satisfaction levels whilst identifying any new businesses and managing growth.Work closely with the developers / technical team of on a wide range of online projects, and also to identify any product enhancements.Overseeing all admin relating to your accountsRequirements:A-Level or equivalent in Health and social care or related field. Minimum 2 years of account management experience, preferably in Healthcare sector.Strong Systems training experience / knowledge (esp in healthcare products would be an advantage).Result-oriented and customer focussed.Strong influential and interpersonal skills and have the ability to collaborate with cross functional teams.Excellent communication, presentation and organisational skills.Display patience / empathy and exercise sound listening skillsDemonstrate problem-solving skills and ability to work flexibly as required.Ability to prioritise workload and ensure timely completion of processes.Self-motivated, pro-active and enthusiastic when dealing with customers.Attention to detail, multi-tasking and quick learner.Must be driven to take on additional responsibilities or challenges.Proficient in using IT skills (MS Office) and abilityto learn and adapt to new systems.Able to understand technical information and promote products and innovations. ·Must be able to travel (essential to this role) – expenses and mileage will be paid / reimbursed. Should have access to own car and hold a valid UK driving license.Desirable·A Valid DBS Certificate.
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