Trainee Payments Specialist

Job Description
We are GC Partners and we are a specialist financial exchange company. We help Private and Corporate clients move their money at the best rate, using our 20 years of experience, our bespoke technology, and our dedication to customer service. We have 6 offices around the globe including Hong Kong and Dubai, with further expansion in the future.
We have a fantastic opportunity for a Trainee Payments Officer on-site in Mayfair, London to join our busy Payments team. Hours – 8.30 am to 5.30 pm Mon to Thurs, 8.30 am to 5.00 pm Fri
Duties
Respond promptly to emails from various stakeholders, including front office personnel, ensuring timely and accurate communication.
Efficiently obtain and manage Global Payments Innovation (GPI) trackers, ensuring accurate and up-to-date records of payment transactions.
Inquiry Handling
Identify and escalate complex issues or queries to the Deputy Head of Payments for resolution, ensuring a timely and effective response to critical matters.
Field incoming calls
Maintain accurate and organised records of email correspondence, GPI trackers, and other relevant documentation to support the payments team.
Collaborate with team members to ensure a cohesive and supportive working environment.
Liaise with other departments as necessary to facilitate effective communication and problem resolution.
Ensure compliance with established procedures and guidelines in all aspects of email management, inquiry handling, and issue resolution.
Actively contribute to the identification of process improvements, suggesting enhancements to streamline email responses, inquiry handling, and overall team efficiency.
Adaptable Support: Provide flexible support to the payments team as needed, participating in additional tasks or projects that contribute to the overall success of the team and the organisation.
What we look for
Previous experience in a customer-facing role or a demonstrated commitment to providing exceptional customer service is essential for this role.
Commitment to ongoing professional development and a willingness to pursue relevant certifications or training.
Good level of Microsoft Excel
Proficient at establishing credibility quickly and building relationships with a range of stakeholders.
Possess excellent analytical skills, with the ability to think independently and problem-solve
Benefits
25 days of holiday per year, plus bank holidays
Workplace pension – employer contributions
Employee assistance program
A truly global business with opportunities for growth