Trading Application Support Analyst

Trading Application Support (FIC)
London, UK
We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London.
A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers.
This firm are looking for a L1/L2 Trading Applications Support Analyst – FIC to provide trade support to all EMEA Trading Teams on the firm’s proprietary and external trading applications. You will be responsible for resolving client and application issues stemming from use of their trading platforms to executing trades across global markets.
The role will be focused on business support across fixed income products (FICC) Trading production support, Trade issue resolution, ad-hoc project, new user set ups and training and application Realtime monitoring.
Principal Responsibilities
Trade Support:
Level 1+ support for Fixed Income, Commodities and FX Trading systems - First call for all EMEA based trading groups
Fixed Income Algo Support – support proprietary platform for electronic and algo trading. This includes testing, capturing requirements, marketing & implementing the algos with PM teams.
Level 2 support – assist with automating processes to increase efficiency and streamline trade support
Incident & Change management
Document and create new knowledge base to provide the most effective solutions to trading issues
Manage communications with wide range of stakeholders (firm management, brokers, development teams, risk management)
Trading Platform Onboarding and Management:
Platform onboarding : coordinate with vendors/internal application owner and tradefloor support to ensure trading platforms are correctly installed, configured, and tested
User onboarding : responsible for the setup of new users, configuring accounts, product permissions, coordinate with risk for trading limits, coordinate test trades
User Trainings : Provide training to new users on various technology stack (Trading application, risk management platforms, APIs)
Qualifications/Skills Required:
4+ years of experience in a Trade Support / Business Analyst role in a major financial institutions (sell side / buy side / trading firm)
Previous experience supporting fixed income & derivatives trading platform such as Bloomberg, TT, Tradeweb, BidFX, WebICE a plus
Exposure in multiple asset class (EQ Derivatives, Interest Rates derivatives, Equities Cash markets, Fixed Income, Credit) a definitive plus
Good understanding of Unix / Windows environments
knowledge of an object oriented programming language (Python, Java) and API concepts (HTTP protocol, RestAPIs..) a definitive plus
Intermediate SQL skills
Familiarity with middle and back office systems, risk management tools (Murex,openLink,Imagine..) and with Bloomberg or Reuters market data services a plus
Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency – problem management and escalation
If interested, apply directly or reach out to me at #####