Trade Sales Executive

This role is be based out of our Shepherd's Bush office in London - however we offer a hybrid approach of working with a mixture of home-working and office-working.
About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to providemeaningful travelexperiences.Our employees arepassionate about travel and exploring other cultures.In 2021, we proudly celebrated serving our travel clients for 25 years.Take a look at our video below to get a real taste of who we are and what we love doing:
The role
You will support all the trade sales and partnerships team, as well as our travel agent and lead-generation partners, with the aim to increase conversion and induct new business-to-business partnerships when suitable. You will be expected to be a source of knowledge for our in-house reservation system processes relating to trade sales and partnerships. You will also carry out administrative tasks including but not limited to commission application, invoicing & trade marketing activity.
Key responsibilities include:
Assist with the creation and planning of trade marketing materials, activity, and content (UK & US)
Manage trade brochure distribution
Assist other departments with trade related queries
Facilitate new agent setup and keep agent records up-to-date (UK & US)
Champion trade sales with sales team and relevant departments.
Work with TSM to understand training requirements and assist in creation and delivery of training presentations/training modules for both internal and external purposes.
Assist in the creation and delivery of new trade sales reports/key account reports as per current business needs
Monitor enquiry conversion and instigate necessary measures to deliver best service to our trade partners
Maintain regular contact with trade accounts as defined by TSM
Establish and deliver an effective onboarding process for new agents (UK & US)
Attend agent events, conferences and meetings where required
About you
You will have proven experience of working within a trade sales environment, be
confident communicating with a wide cross-section of people both within the business and within the trade client base - excellent written and verbal communication skills are essential.
Additional experience required:
A conscientious and self-motivated individual who is results orientated and enjoys seeing tasks through to completion
Strong customer focus with a solid understanding of the value of Audley’s Trade and Partnership relationships
Remains calm and level-headed in pressurized situations
A reliable and flexible team player
Highly organized and proficient in prioritising workload with a methodical and systematic approach to work
Maintains a high level of attention to detail at all times
Good understanding of Office 365 including MS Word, PowerPoint, Excel, SharePoint and Outlook
Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel
What you’ll get in return
Holiday – 25 days rising to 30 with length of service
A day off for your birthday
Healthshield health cash plan
PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers
Smart Working –Thisprovides the opportunity for allof our employees to have more choice and flexibility when it comes to deciding where, when and how we workwithin the UK
Discounted Audley trips and access to staff travel discount websites
Sabbatical leave
Enhanced family leave
Long service awards
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
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